Casino On Net - Verification of account taking forever!

JAGGER999 United Kingdom
posted on February 18, 2015.

Hello I joined casino on net on the 20/1/15 and I played live roulette and won some money...I then subsequently had my account 'temporarily' blocked and was asked to send in Notarized documentation to verify myself...I thought this was a little extreme as this procedure takes several hundred pounds to obtain...I got the NI and sent it via the upload ID section within the cashier of the first they did not receive this so I emailed it to them over 3 weeks ago as this time I have been constantly told after I have chased them that the review of my account is still in process and they will contact me with any updates...I understand the casinos need to safeguard that they paying the correct person etc but I NEVER even withdrew the money and have not even completed the wagering of the bonus ??? also I dont know how long I have to complete the wagering on my account but it has been a month now since I won and am afraid my bonus will expire, why does it take this casino almost a month to verify NI from me ??

I want this account restored asap as I have several thousand pounds in there which I have legitimately won and am being restricted from using it further by what I can only deem as delaying tactics.

thank you and please help


posted on February 23, 2015.

Dear @JAGGER999,
Any update considering your complaint? Thank you.

JAGGER999 United Kingdom
posted on February 24, 2015.

No casino On net have not responded, I will be seeking legal action as they asked for NI to restore the account and they have been in receipt of this for several weeks and still I am none the wiser when the account will be restored.