Grande Vegas Casino - Verification declined with no reason explained

REJECTED
Strong9 United States
posted on October 8, 2015.

IndonesiaMenutup layar penuhI played in casinos vegas grande.
and I won $ 250 in free bonus no deposite.
then they asked me some documents to be verified.
I have submitted all the documents in the form of proof of identity id and a copy of a bank statement.
but they say if a copy of my bank statement is not valid
I also sent back a copy of the latest bank statement to them
but they always ask for a copy of the bank again until my account was closed and they said:
Dear Mr. Gonzzales,
We are contacting you from Grande Vegas Casino.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.
http:/­/ww­w.g­ran­dev­ega­sca­sin­o.c­om/­en/­ter­ms-­con­ditions
In the event a new account under your name is created, it will Also be closed.
Regards,
Lisa
Financial Services
[email protected]



I think they did not receive a copy of the document in the latest bank statement which I sent to them .

Hell me askgambler..

Thank you

Strong9 United States
posted on October 9, 2015.

I played in casinos vegas grande.
and I won $ 250 in free bonus no deposite.
then they asked me some documents to be verified.
I have submitted all the documents in the form of proof of identity id and a copy of a bank statement.
but they say if a copy of my bank statement is not valid
I also sent back a copy of the latest bank statement to them
but they always ask for a copy of the bank again until my account was closed and they said:
Dear Mr. Gonzzales,
We are contacting you from Grande Vegas Casino.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.
http:/­­/w­w­w.g­­ran­­de­v­e­ga­­sca­­si­n­o.c­­om/­­en­/­t­er­­ms-­­co­n­d­itions
In the event a new account under your name is created, it will Also be closed.
Regards,
Lisa
Financial Services
[email protected]



I think they did not receive a copy of the document in the latest bank statement which I sent to them .

Hell me askgambler..

Thank you

AskGamblers
posted on December 14, 2015.

AskGamblers Complaints Team has been provided with a detailed explanation and evidence on behalf Grande Vegas Casino management regarding this issue. Based on all the information we got, we can confirm that player failed passing the verification process which is a routine procedure applied after a withdrawal request is being initiated.

AskGamblers has zero tolerance against players trying to play unfair and acting in a manner which could be describe as fraudulent to say the least. That is why this complaint is being rejected and no further communication shall be provided and conducted on behalf AskGamblers Complaints Team towards the original poster.

The complaint is now officially closed.

Grande Vegas Casino complaints

  • 12 of 13 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 103 USD avg amount

Have trouble with Grande Vegas Casino?