Super Casino - Giving me hard time with verification

RESOLVED
Brian Colquhoun United Kingdom
posted on March 29, 2016.

After informing Supercasino over the phone that I didn't have either a drivers licence or passport I was asked if I had something with my national insurance number and to provide a birth certificate, I did this by sending a letter from the DWP (I'm disabled) with my national insurance at the top and off course a picture of my birth certificate, along with a recent bill, and pictures of my bank card.

I verified with Supercasino that I had sent enough through there chat window and was told that it "sounds fine", today I get an email informing me that I can't be verified because I didn't send a passport or driving licence (which I informed them I didn't have).

round in circles we go, I think it is disgusting that they took my cash without needing all this verified but the second I try to withdraw they start this nonsense.. .

posted on March 30, 2016.

Dear sir,

As a fully licensed and authorised casino, we have to submit to the regulator's compliance requirements. I assure you that the verification process is in place to ensure a safe environment for your gaming experience. I will ask our compliance department to review your situation in order to arrive to a positive conclusion.

Netplay affiliates

posted on March 30, 2016.

Hi,

We have reviewed your account and can see that the documentation you submitted on the 29th was accepted today (30th). As such your withdrawal has been processed and the verification process is complete.

We would like to reassure you that the verification process is a standard procedure and one that we are required to undertake as an online casino. We can see that you have had withdrawals processed in the past month. The verification process is not triggered on a specific withdrawal request but on our own internal procedures. We would like to thank you for completing the process and hope to see you on the site soon.

Kind Regards,

SuperCasino

Brian Colquhoun United Kingdom
posted on March 30, 2016.

It might be standard practise but I feel it should be done prior to playing....

Still, it's over with now...

Regards.

posted on April 1, 2016.

Hi,

Thanks for confirming the situation is resolved. We hope you have a good weekend!

Kind Regards,

SuperCasino

AskGamblers
posted on April 1, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.