All Slots Casino - Verification and withdrawal delays

Andrew mulholland Australia
posted on August 29, 2016.

hello my names Andrew and i am a player on allslots and have won and played over $100,000 through the slots online in this year alone but i have been trying to withdrawal and had to get my verification documents plus two others for authorisation on credit card verification i have aquired all such documents over last month and sent several times now, i have spoken to someond today from chat to tell me there was duplicate passports sent from my email and i had to send aagain which i did hours ago. now just recieved saying i need to send all again so can someone please get to the bottom of this...i am very frustrated with this treatment attached is recent email photo saying all was needed lastly my photo id and that was verified by Friday last week!

posted on August 31, 2016.

Dear @andeh69,

Please make sure to update your complaint accordingly and clarify the amount of the disputed withdrawal request/s.

Thank you for your cooperation.

posted on September 1, 2016.

Hi Andrew,

I understand your frustration and the process of providing documents can feel tedious. However, this is standard casino policy for your personal security and ours.

I have reviewed your account and see that your documents were approved on the 29th of August 2016. I can also verify that your withdrawal was processed on the 31st of August 2016.

We thank you for your patronage and wish you more luck at the casino.

Thank you,
Levi Hogan
Communications Manager.

posted on September 3, 2016.

Dear @andeh69,

Did you receive your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.