Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Vegas2Web Casino is giving me a hard time
I made an initial withdrawal in May for $5000.......for whatever reason the casino was not able to process that transfer (although they had processed many withdrawals for me already) so they put the money back into my account on 7/18......I immediately made another withdrawal for the $5000. They have a condition of making any withdrawal reversible for 24 hours which I chose not to do. Several days later I noticed that the withdrawal was still standing as reversible so I contacted them and they started to process the withdrawal. It has been in a processing status since 7/18 and everytime I have contacted them they said they would have someone look into it. Last week they actually told me I would have my funds by 8/8. I still do not have my funds and am very frustrated.
I really like playing at this site, but their ability to process withdrawals just keeps getting worse. I should not have to wait this long for a withdrawal to be processed. I work for Wells Fargo Bank and know a transfer should not take this long. PLEASE help me get this resolved. Thanks so much!
so now what happens when the remaing 11 hours runs out?
Hello!
We received an email from this casino stating that they've already have the player's contact details and have been communicating with her through email and telephone.
norma777, can you confirm this and update us with any news?
they do have my contact information and have been communicating the
SAME answer every time I email them..........."We are waiting to hear
back from the processors about your withdrawal" is the answer for the
last 2 months......that is my frustration...........how is it that
they have been able to process all my other withdrawals (which have
been many) and all of a sudden they are having difficulty??!! I have
asked repeatedly what the difficulty is and what other information I
can get for them and then they repeat the above answer. I have even
offered to contact the processor myself........ARGHHHH! I really love
playing at their site, but it should not take this long to get a
withdrawal processed!!!
Any news here?
I have received $2500 or the $5000 owed............I am hoping for the rest next week
Whew! Thank goodness!
Thanks to AskGambler's for their help with this
I received my entire $5000 withdrawal....took too long but they came through
This case is solved!
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So you got the cash at the end of the day??
This is such a waste of space.
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