Vegas Strip Casino - Refused to credit back $100 from Players Card

UNRESOLVED
posted on December 2, 2013.

After I messed up my computer, I reinstalled Win XP. Then I downloaded ALL the programs I lost including casinos I gambled in. I started w/ Veas Strip. After downloading I was notified that w/this: "It appears you never have played here....... sign up and begin your gaming experience w/us." bla bla bla . I thought from that statement all my info also was destroyed when I formated my computer to reinstall Win XP, so I did just that; I signed up. Then I made a $100 deposit with my Players Reward Card. I spoke to Customer Service when an expected bonus did not show on my account which was suppose to be additional cash at a percentage of the deposited $100. They informed me I had multiple accounts, would not get paid if I were to win so the bonus didn't really matter.... it was a fun money anyway, not real. WHAT?? I asked them , ":are you serious?" Then I demanded my Players Card deposit balance of $100 to returned and I would go elsewhere. Customer service they will not credit it back. After I asked them again to return it and inquired if they were really intending to pirate my $100 Customer service had the nerve to say, "it's not your money anyway!" Well you have to spend and play to get a card so ITS MY MONEY! Customer service disconnected and that was that. So wrong to be treated like that. I want a credit returned to that Players Card. I did not play there and just left . I do not have the Players Card # but I do have the deposit confirmation info- payment via:1.866.360.1503 / acct id:luvyastephen / amount $100.00 USD / Trace ID: 20055708 / Date: 11/16/2013

posted on December 2, 2013.

Dear Player:

We will look into this and will get back to you as soon as possible.

Best Regards

ReferCasino Affiliate Program

posted on December 6, 2013.

Dear

Your account shows that on 11/16/2013 1:16:28 AM a Free chip with code NDCB150 was redeemed. While having money still from the free chip ($62.19) on 11/16/2013 2:59:13 PM you used a Reward card and on 11/16/2013 2:59:13 PM redeemed a match bonus with code VEGASNIGHTS560 along with it.

Casino removed the $100 free money Reward Card and bonus amount taken since as per Casino rules;

"•Unless approved by management, Players cannot redeem additional coupons or promotional offers if they have a balance or pending cash-out. Promotional offers or coupons cannot be combined. If at any time this should occur, winnings will be void." http:/­/ww­w.v­ega­sst­rip­cas­ino.co­m/r­ule­s.php

We suggest playing with the $62 left on the balance coming from the free chip redeemed.

Best Regards

ReferCasino Affiliate Program