Vegas Strip Casino - ALL PLAYERS MUST READ

RESOLVED
posted on February 7, 2012.

I received a free chip from Vegas Strip Casino, and played by all the rules, and made a withdrawal request. At that time I was told 7-10 days to get approved and 7-10 days to send money to me. Now I am being told a longer time frame. I will post the latest chat, it is long, but worth reading if you ever get sucked into this casino group. As players we can not do business with casinos that do not pay. I use another book that does SAME DAY payouts. I have never had a problem. To take a month to send out payments is ridiculous. MoneyGram takes a minute. Please read and add any comments you have about this casino group. Players need to look out for players.A site operator will be with you momentarily.

Here goes the story of my nightmare:

Hi! Thank you for using our LiveChat Service. This is 'Megan'. Please verify your Email and Phone Number so that I can assist you.

dadamc1: xxxxxxxxxxxxxxxxxx

dadamc1: xxxxxx­xxx­xxx­xxx­xxx­xxx­xxxxxx

Megan: Thanks for the information

Megan: How may I assist you ?

dadamc1: Today is the 10th business day after my withdrawal was approved....just trying to get the information

dadamc1: I was told this was the finance department

Megan: The payment information is not there at the moment.

Megan: Finance department take 10-20 days to be sent after approval, according to the approval date today is the 9 business day.

dadamc1: ok....

Megan: As soon as the information is ready you should receive an email from the finance department with the payment details.

dadamc1: i'm sorry ive been told numerous times, that it wouldn't take any longer than today

dadamc1: can you please take the time to check on it

Megan: we do not have an exact date when the payment will be sent after approval date, but you can check back with me in a week I will try to have more information for you

Megan: is there anything else I can assist you with ?

dadamc1: well, yes, actually, that is not what i was told at all

dadamc1: I'm sorry, but i am excited to make real deposits at your site, and need to know that I will get paid when I make withdrawal request

dadamc1: I have waited the set timeline, and now am being told wait another week.

dadamc1: that seems to be kind of odd

Megan: I understand your position, I can assure you the payment will be sent after the time frame is up

Megan: What happen is that we use third party processors, and they are the ones that handle the function of sending out the payment to you

dadamc1: the time frame is up

dadamc1: im sorry to sound rude, but i use moneygram all the time, it doesnt take a month

dadamc1: and the set timeline is up.

dadamc1: can you do me a favor and just do some checking in on this

Megan: Given the fact we are a casino, we need to deal with 3rd party processors and they are not always as fast as we all would like them to be. I can assure you will receive your winnings.

dadamc1: I'm sorry but that is why you have taken a month.

dadamc1: moneygram is quick.

dadamc1: can you do a little digging for me?

dadamc1: see where its at?

Megan: I am afraid all payment methods have the same time

Megan: The payment information is not there at the moment.

Megan: Finance department take 10-20 days to be sent after approval, according to the approval date today is the 9 business day.

dadamc1: now, you are adding 10 days to timeline

Megan: we should have the payment information within remaining 11 business days

dadamc1: no ma'am....

dadamc1: you now have added 10 days

dadamc1: i was told 7-10 to be approved and then 7-10 to be sent

dadamc1: now you are changing the timeframe

Megan: I am not changing the time frame due to the increase on the amount of payout during the past months the processor takes 10-20 in order to process and send a payment

dadamc1: no Megan, I talked with your department 20 days ago,and was assured I would see the money by the 7th of February.

Megan: we are unable to give an exact date that payouts will be made following approval.

dadamc1: but you give a time frame

dadamc1: of 7-10 days

dadamc1: now you are changing it to 20 days

dadamc1: this has me concerned

Megan: I am sorry we never chatted before

Megan: this is our first conversation

dadamc1: your department Megan

dadamc1: and actually, you and I have chatted before

dadamc1: dadamc1: xxxxxxxxxxxxxxxxxxxx dadamc1: and xxxxxxxxxxxxxx Megan: Thanks for the information Megan: How may I help you ? dadamc1: i was told this was the department to check on withdrawals.... dadamc1: I am excited to get some more action going here. dadamc1: great software, but waiting on withdrawal Megan: I am very happy you have fun at the casino and you won some cash !! dadamc1: Now i want to play again! Megan: excellent !! Megan: :o) dadamc1: any idea when that withdrawal will hit? Megan: The payment information is not there at the moment. Megan: Finance department take 10-20 days to be sent after approval, according to the approval date today is the 5 business day. Megan: As soon as the information is ready you should receive an email from the finance department with the payment details. dadamc1: ok, thanks dadamc1: if someone could call me with the details that would be great and i will be depositing the cash back to try and make more....just checking out your whole process as im new here. dadamc1: thanks.

Megan: you see where says

Megan: Finance department take 10-20 days to be sent after approval, according to the approval date today is the 5 business day.Megan: As soon as the information is ready you should receive an email from the finance department with the payment details.dadamc1:

Megan: I told you 10-20

dadamc1: right, you said that a couple days ago...

Megan: the conversation was not in my chat history

Megan: however , the time frame I gave you was 10-20 not 7-10

dadamc1: Sue: Who did you speak to dadamc1: i dont know Sue: Because we are not able to submit withdraws dadamc1: ok. Sue: Only the account holder Sue: To request a withdrawal please visit our cashier section from our Casino lobby, Once you there just click on the Withdrawal tab, then choose the method you want to use for your withdrawal and then submit your request, if you have any problems on your withdrawal or you would like to know more about our different withdrawal options, do not hesitate to contact us back. Have fun and good luck! dadamc1: i see minimum is 300 Sue: No the minimum is $100 dadamc1: it says 300 for me dadamc1: do i go to overnight express Sue: Ok correct 2xs max out Sue: The bonus you took dadamc1: wait what? dadamc1: let me ask you this....do you have my documents on file? Sue: Yes we do dadamc1: ok. dadamc1: i will request withdrawal Sue: Sure dadamc1: ok do you see the moneygram request? Sue: Yes I do dadamc1: ok, so how long would you say it will take to get to me? Sue: It takes from 7-10 business days to be approved and another 7-10 business days to be sent Sue: Once sent you will receive a notification dadamc1: ok, so you would imagine in 20 days i will have my money Sue: 20 days all together correct dadamc1: ok thank you. dadamc1: so that puts me at the 30th right? Sue: I am sorry for the delay. I will be right with you. Sue: Once send you will receive a notification Sue: 20 business days all together dadamc1: oh so like 30 days total? dadamc1: so the 10th of February? Sue: 20 business days Sue: I cannot give you an specific date Sue: Only the normal time frame ' Sue: I apologize for the inconvenience !!! dadamc1: that puts it at no longer than the 5th of February (that is 20 business days) Correct? Sue: I cannot provide you with an exact date Sue: I can only give you the time frame Sue: 20 business days Sue: I apologize for the inconvenience !!! dadamc1: but it wont be longer than 20 business days right? Sue: It should not dadamc1: great!! dadamc1: thanks Sue Sue: One more moment. I apologize for the wait. dadamc1: betdsi.com dadamc1: im sorry, i was trying to go to another site. Sue: You are welcome Sue: no problem Sue: Good Night :)

dadamc1: the 5th of February was the 20th business day.

dadamc1: im very confused.

Megan: I understand how you feel but I provide withdrawals information

Megan: I can assure you the time frame is 10-20 business days

dadamc1: hmmm.

dadamc1: ok.

dadamc1: makes it very hard to deposit here

dadamc1: i want to deposit, but have to wait so long for withdrawal

Megan: we are working on speeding up the process

dadamc1: thats Great!

dadamc1: i love your site...just have to make sure you pay out

dadamc1: you understand right?

dadamc1: now, why would 1 person tell me 7-10 days to get approved, and then 7-10 days to get the money, and then you tell me double the time?

Megan: yes, I understand , you can always check back with me ?

Megan: I am not sure , we are separate department and I am the only person in charge of withdrawals chats and emails

dadamc1: Then maybe you can check on it for me

dadamc1: where is my withdrawal in the whole process?

dadamc1: what exactly is taking so long?

Megan: I posted the information twice but I can give it you again , that is fine

dadamc1: no thats ok.

Megan: Finance department take 10-20 days to be sent after approval, according to the approval date today is the 9 business day.

Megan: we should have the payment information within remaining 11 business days

Megan: What happen is that we use third party processors, and they are the ones that handle the function of sending out the payment to you.

Megan: Given the fact we are a casino, we need to deal with 3rd party processors and they are not always as fast as we all would like them to be. I can assure you will receive your winnings.

Megan: I am not changing the time frame due to the increase on the amount of payout during the past months the processor takes 10-20 in order to process and send a payment

dadamc1: why am i told another time frame when i talk to the folks in deposits?

Megan: am not sure , we are separate department and I cannot tell which information they handle

dadamc1: very scary.

dadamc1: thanks for your time.

Megan: you are more than welcome

posted on February 11, 2012.

Dear player;

We will look into this matter

Best Regards

Nicole Smith

posted on February 13, 2012.

Haven't heard anythi­ng......A­SKG­AMB­LER.COM The casino is VEGAS STRIP CASINO. not sure if its the same as the one respon­din­g......ve­gas­str­ipc­asi­no.com is the site.

posted on February 13, 2012.

I WAS PAID......Thanks again ASKGAMBLERS!!!

AskGamblers
posted on February 14, 2012.

 Solved successfully!