Very unresponsive and unprofessional Customer Support.
lillch submitted a complaint.
Closed due to inactivity of Vegas Regal Casino.
Vegas Regal Casino stopped paying Jackpot win 13000 Euro
I have been playing couple of times at Vegas Regal casino and all was o.k.
I won one time there and they paid after documents were sent.
Then they offered me a special 50% bonus in the cashier.
I purchased 500 and got lucky while playing Sevens And Bars Slots, I hit the Jackpot and won over 13,000 .
They paid 2000 and then stopped and sent this email
We are sorry to inform you that upon manual review of your account, the decision has been made to deny your pending withdrawals.
As stated in the terms on our website:
The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play.
Vegas Regal Casino Customer Support
I did not use any trick, I played 15 a spin in Sevens and Bars and won the jackpot what is irregular about that
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