Vegas Paradise Casino - Stalling verification, doubt they will to pay out

posted on January 7, 2016.

£500 won and they asked for verification of card. This has now been sent 7 times. They acknowledge receipt but keep sending back the same e-mail asking for front and back of card. They will not say what the problem is, and never reply to my questions, they just send teh same generic e-mail back.

posted on January 11, 2016.

Hi @mutieym, Nice to meet you. Your complaint will be forwarded to the concerned Department. Can you share your username so that it will be helpful for us to resolve this issue as fast as possible :)
I will get back to you with positive response soon. :)

posted on January 14, 2016.

We sent the requested info to the casino.

posted on January 18, 2016.

Dear @Vegas Paradise Casino,
Any update regarding this case? Thank you.

posted on January 19, 2016.

Hi, We have got a feedback from the Merchant that the player has been paid on 8th January. Please get the confirmation from the player. Thank You

posted on January 22, 2016.

Dear @mutleym,

Did you receive your winnings, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

posted on January 24, 2016.

This has been resolved, no apology, no mention of why they stalled for so long and refused to answer why, but I can confirm money has been paid, I will not be going on the site again however.

posted on January 26, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.