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Vegas Casino Online - ignores my winnings
Hi, I have been a player in VegasCasonOnline casino since Dec 1st,2011. I have been loosing my first deposits.. On Dec 24th,2011 I claimed their saturday bonus and got $95 bonus after my $100 deposit. I played my favorite game, BlackJack ( which is an allowed game by their coupon terms ) and made a withdrawal of $631 . While I have been on my vacation and not reachable by phone, they sent me an email with a request for my personal documents , since I had them on my desktop ready, I sent it back to the casion's security dept.
After the holidays , coming back home, I could see that they did not process my withdrawal. I contacted their security team directly and also their support with few emails , but all my emails have been IGNORED !!
I still have not been paid or got any new update what is the status of my $631withdrawal and when I will be paid.
If I may add a personal comment, before I opened my account I could see they
welcome players from my country, Canada ,and I was sure it's OK to risk my money
in their casino, but I had no idea they are ignoring payments after withdrawal and don't reply to emails AT ALL ! ( I'm very much worried about my fair and lucky winnings)
This customer is under investigation due to possible fraud activity; we are still waiting for information from Moneybookers in order to complete our analysis. We will be posting our results in order to support our investigations.
Several email were sent informing her about her WD being under investigation and she was also informed via chat.
Vegas Casino Online Security Department
HELLO, MY WITHDRAWAL FROM VEGASCASINO ONLINE MADE ORIGINALLY
ON DEC 24RH,11 .I HAVE BEEN WAITING TO BE PAID SINCE THEN. I HAVE BEEN INFORMED ABOUT "INVESTIGATION" JUST RECENTLY AND SUGGESTED TO HELP
WITH INFO NEEDED FROM MONEYBOOKERS, BUT ALSO MY HELP TO EXPEDITE
MY WITHDRAWAL PAYMENT WAS IGNORED THIS WEEK.
MY SIMPLE QUESTION TO THE CASINO IS,
DOES IT REALLY TAKE THAT LONG( MORE THEN A MONTH!!!)
TO INVESTIGATE MY LUCKY
WINNINGS OR IT'S JUST THE CASINO TRY TO BRING ME TO POINT OF DESPAIR
AND GIVE UP MY WINNINGS??
THE TIME FRAME SHOULD NOT BE THAT LONG, IT MAKES NO SENSE
SOMETHING IS WRONG WITH THE CASINO'S BEHAVIOR
Could you please provide us with an email address in order to send you a complete analysis and supporting documents to prove tha this player has commited fraud against our group of casinos?
We have an elaborated document but we do not see and upload option in your forum.
Vegas Casino Online Fraud Department
Email adress which you can respond to, with all the documents, is sent to you.
I have no idea how they can claim I commited fraud against their group of casinos!!
I simply played blackjack and won $631 in VegasCasinoOnline and the same day
I also played blackjack again in SlotsPlus casino and won again $2092.
I played also in 2 more of their sites and lost my deposits and bonuses.
I have just a simple question,
why they accpeted me as a player as long I was loosing my deposits ,
since I opened my account weeks before my first withdrawal,
and I as soon as I won and made my FIRST withdrawal they came up with some false
escuses just to avoid my lucky winnings? why they asked to have my documents??
( I have no idea what such a site can do and use with my docs now)
I hope it can show you that this group of casinos just don't like
to pay !!! I don't have any power to fight against such sites and I need your help
to be paid with my fair winnings and also to warn other players to stay away from them.
( if needed , I can share my experience in your forums to warn others)
After receiving an email from the representative of the Vegas Casino online, with the evidence which surely proofs this player is fraud, we decided to close this complaint as a resolved, in favor of the casino.
Leave your comment about this complaint
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