Vegas Casino Online - ignores my winnings

RESOLVED
posted on January 19, 2012.

Hi, I have been a player in VegasCasonOnline casino since Dec 1st,2011. I have been loosing my first deposits.. On Dec 24th,2011 I claimed their saturday bonus and got $95 bonus after my $100 deposit. I played my favorite game, BlackJack ( which is an allowed game by their coupon terms ) and made a withdrawal of $631 . While I have been on my vacation and not reachable by phone, they sent me an email with a request for my personal documents , since I had them on my desktop ready, I sent it back to the casion's security dept.

After the holidays , coming back home, I could see that they did not process my withdrawal. I contacted their security team directly and also their support with few emails , but all my emails have been IGNORED !!

I still have not been paid or got any new update what is the status of my $631withdrawal and when I will be paid.

If I may add a personal comment, before I opened my account I could see they

welcome players from my country, Canada ,and I was sure it's OK to risk my money

in their casino, but I had no idea they are ignoring payments after withdrawal and don't reply to emails AT ALL ! ( I'm very much worried about my fair and lucky winnings)

posted on January 23, 2012.

This customer is under investigation due to possible fraud activity; we are still waiting for information from Moneybookers in order to complete our analysis. We will be posting our results in order to support our investigations.

Several email were sent informing her about her WD being under investigation and she was also informed via chat.

Vegas Casino Online Security Department

posted on January 26, 2012.

HELLO, MY WITHDRAWAL FROM VEGASCASINO ONLINE MADE ORIGINALLY

ON DEC 24RH,11 .I HAVE BEEN WAITING TO BE PAID SINCE THEN. I HAVE BEEN INFORMED ABOUT "INVESTIGATION" JUST RECENTLY AND SUGGESTED TO HELP

WITH INFO NEEDED FROM MONEYBOOKERS, BUT ALSO MY HELP TO EXPEDITE

MY WITHDRAWAL PAYMENT WAS IGNORED THIS WEEK.

MY SIMPLE QUESTION TO THE CASINO IS,

DOES IT REALLY TAKE THAT LONG( MORE THEN A MONTH!!!)

TO INVESTIGATE MY LUCKY

WINNINGS OR IT'S JUST THE CASINO TRY TO BRING ME TO POINT OF DESPAIR

AND GIVE UP MY WINNINGS??

THE TIME FRAME SHOULD NOT BE THAT LONG, IT MAKES NO SENSE

SOMETHING IS WRONG WITH THE CASINO'S BEHAVIOR

HOLLY

posted on January 27, 2012.

Dear Askgamblers.com

Could you please provide us with an email address in order to send you a complete analysis and supporting documents to prove tha this player has commited fraud against our group of casinos?

We have an elaborated document but we do not see and upload option in your forum.

Best regards,

Vegas Casino Online Fraud Department

AskGamblers
posted on January 27, 2012.

Email adress which you can respond to, with all the documents, is sent to you.

posted on January 27, 2012.

HELLO ASKGAMBLERS

I have no idea how they can claim I commited fraud against their group of casinos!!

I simply played blackjack and won $631 in VegasCasinoOnline and the same day

I also played blackjack again in SlotsPlus casino and won again $2092.

I played also in 2 more of their sites and lost my deposits and bonuses.

I have just a simple question,

why they accpeted me as a player as long I was loosing my deposits ,

since I opened my account weeks before my first withdrawal,

and I as soon as I won and made my FIRST withdrawal they came up with some false

escuses just to avoid my lucky winnings? why they asked to have my documents??

( I have no idea what such a site can do and use with my docs now)

I hope it can show you that this group of casinos just don't like

to pay !!! I don't have any power to fight against such sites and I need your help

to be paid with my fair winnings and also to warn other players to stay away from them.

( if needed , I can share my experience in your forums to warn others)

Thanks

Holly

AskGamblers
posted on February 2, 2012.

 After receiving an email from the representative of the Vegas Casino online, with the evidence which surely proofs this player is fraud, we decided to close this complaint as a resolved, in favor of the casino.