Vegas Casino Online Confiscation of my Winnings

UNRESOLVED
posted on March 20, 2011.

I play at vegas casino online each week in the last year.


I won at the casino $6600 after i wager $60000.


The casino is denied my cashin with reason that I can't claim this bonus, each week I depsoits in all of there casinos with no porblem, I lost so much money there in last year, in the first time they denied my cashin with the reason that i need to wager more, I did that like they ask and when i finish to wager like they told me they say europe players can't get this bonus, so why they let me to get this bonus each week and to lose so much money in the last year and after they denied my first cashin they told me to wager again and i did that, I won they don't pay me? So why you told me to wager more? Why you didn't cancel the cashin form the start? Why did you let me to claim to bonus each week? Sometimes they cerdit my account bonus thro chat and after that they say I can't cliam it. It's unbelievable how they lie to me each time, I lost more then $10,000 in there casinos with this bonus. I have friends form Greece that won with this bonus and they pay them so what they want form me?


Please help with that matter, I am sure 100% that I'am right in this case. I have all the proofs you want.


Regards

posted on March 25, 2011.

To Whom It May Concern:

ASKGAMBLERS.COM

Present


The following information is being entered as a response to the dispute entered by G******s A*******u with player ID B*******9; our main intention is to demonstrate that the payment involved in this matter was denied under valid and unquestionable circumstances since winnings were achieved with a coupon invalid for players in Europe.


G******s A*******u entered and redeemed the coupon code WISHLIST10OC which was a promotion invalid for European Players; this information was clearly informed to the customer via email and on the weekly newsletter when the promotion was released as you may confirm in the link below




http:/­/ma­ins­tre­etv­ega­s.c­om/­wee­kly­new­sle­tte­rs/­12-­09-­10/­veg­asc­o.html


Special note for our EUROPEAN players:

Due to a higher incidence of fraud and bonus abuse, unfortunately our European players will no longer be entitled to participate in this specific promotion. Exceptions may be granted by management upon request.Exceptions may be granted by management upon request.


As per the information provided above please note that our decision is valid and supported by the GENERAL RULES AND REGULATIONS of the promotion involved in this case.


We really appreciate your attention and please do not hesitate in contacting us if you need further details.


Best regards,


Dereck Watkins

Security Department Manager

Main Street Vegas Group


Phone: USA: 877-691-5124 / Canada: 888-387-6717

E-fax: 1-866-702-5078

posted on March 26, 2011.

Hi

what they are say above it's not true at all because they cerdit my bonus via live chat and that's mean that i Exceptions,why they let me to get the bonus each week and to lose so much money ?

why after the first cashin they told me that i just need to wager more and after that i wager again and the 2 time they told that reason abotu euorpe palyers,if that was the reason you need to denied my cashin immediate.

all of they reason's are false and not ture at all!

if that is the case so why you don't bring me all the depsoit's back that i lost with this bonus that you say is not for europe players?

posted on March 28, 2011.

To Whom It May Concern:

ASKGAMBLERS.COM

Present

In regards to the latest entry; we have no doubt that any entity familiarized with the online gambling will agree with us that it is the player’s responsibility to read the terms and conditions of the promotions they are receiving, the coupon involved in this case was a massive promotion and our casino made its part by informing each player about the promotion’s regulations. It is up to each individual if she/he decides to play with it even if they are not entitled to receive winnings from a specific bonus.

As a top ranked and honest casino we consider that this situation is totally clear; in these cases any dispute should be taken as invalid and as a waste of time.

Best regards,

Dereck Watkins

Security Department Manager

Main Street Vegas Group

Phone: USA: 877-691-5124 / Canada: 888-387-6717

E-fax: 1-866-702-5078

posted on March 28, 2011.

Hi

they still didn't answer my question why after the first cashin that i make you told that i need to complete the wagring requirements and i did it! why to lie all the time?!

what are you saying above is good to take my money but not pay me !

if you want me not to play with this copuns you can denied it when i put it,i know rtg softwere they can block bonus copuns form players that don't appley to them.

and i say again they credit my bonus through live chat too so don't make me look like i don't understand what is going on...

they just want to take money and not pay this is a scandal!

no one has done that before to me they just not honest at all,one year i play with this bonus and one time they can't say that i not allowed to play with bonus? for that you call honestey??

in the T&C it's says that you have exceptional and i'm one of them beacuse you credit my bonus form live chat.

ask gamblers they just don't REAL!(i mean the casino)

posted on March 31, 2011.

To Whom It May Concern:

ASKGAMBLERS.COM

Present

This is the last comment we will post.

Coupon code WISHLIST10OC was a special promotion valid on Saturday December 11th, do not say that you were playing with this bonus all year long.

Bonus Terms are clear, if you did not read them you do not have valid arguments to post a complaint.

ASKGAMBLERS.COM please proceed as you wish, no further comments will be entered from here. This post is starting to show a clear lack of seriousness.

Best regards,

Dereck Watkins

Security Department Manager

Main Street Vegas Group

Phone: USA: 877-691-5124 / Canada: 888-387-6717

E-fax: 1-866-702-5078

posted on March 31, 2011.

Hey again!

this special promotion that you are refering to you have it every Saturday in different copun code.

i read the T&C careuflly and i know exactly my right's in this metter.

it's shows clearley that i am right 100% in this case!

just pay me Winnings!!!