Planet 7 Casino - Been Overcharged $246.16 on Deposits

RESOLVED
Philip Vuong United States
posted on May 25, 2016.

Before I go into my complaint, I would like to thank Planet7 for paying back all the money they owed me. The $246 is a trivial amount compared to the many thousands of dollar they have given me in the last few weeks. But this complaint is out of principle.

I have attached an image of the CSV of the charges made to my debit card and the actual amounts I deposited into my casino account. As you can see, I have been overcharged $246.16 with some deposits having an extra $20+ taken without my permission.

Now, I understand Planet7's stance on "cash advances." Here it is for reference:

"Please Note: Depending on your issuing bank, credit card transactions could be treated as a cash advance. Planet7 Casino cannot be held responsible for any cash advance fees involved in this transaction as this is established by the credit card's issuing bank. Consult with your bank for further details."

But before Planet7 argues that these are cash advance charges made by my bank, I have attached an image of the Stanford Federal Bank policy https:­//w­ww.s­fc­u.o­rg/­per­son­al/­cre­dit­-ca­rds­/se­cur­ed-­vis­a-c­red­it-­card/. They do not charge cash advance fees and they have assured me that this is not a mistake on their part. So either the Stanford Federal Credit Union, one of the most respected banks of one of America's most prestigious universities, is lying, or Planet7, a casino with over 100 complaints, is lying.

I feel that Planet7 (and any online casino) is entitled to charging a fee on deposits. I also feel that Planet7 should have a 3 month delay on withdrawals sine they offer amazing bonuses. But I HATE the fact that they blatantly lie in their terms and agreements. Since people have yet to complain about the issue of overcharging (everyone already knows about the delays), I just wanted the evidence available to the askgambler and casinomeister community that Planet7 and their sister casinos overcharge debit cards on deposits without consent.

posted on May 27, 2016.

Hi fb_101­020­915­253­98133--

Regarding this issue, because we rely on third party processors outside the U.S., there may be times when conversion fees are assessed by the processor. We have a long-standing policy whereby any player who absorbs this fee, the casino will reimburse the player.

I believe our deposit confirmation emails mention something regarding this, however, I can't say for certain. I've put a query in for this, to ensure this is clear to all players.

In the meantime, I asked Ally to contact you directly, which I do see she has. As you know, we will be reimbursing you for these fees and this was already approved today. I'm certain you will receive the check for this before the end of next week.

I hope this helps to clear this issue up.

All the best,

Tawni

AskGamblers
posted on May 27, 2016.

Dear Philip,

We remove attachments that contain sensitive information. The casino is aware of attachments that you post. Thank you for understanding.

Philip Vuong United States
posted on May 30, 2016.

No worries. I am waiting for the check and will close the complaint once it is received.

AskGamblers
posted on June 3, 2016.

The complaint has been reopened as per Planet 7 Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

posted on June 6, 2016.

Hi fb_101­020­915­253­98133--

Just to follow-up, I've received the tracking on this payment and I see that it will be delivered today (Monday) by 10:30 AM. :-)

All the best,

Tawni

AskGamblers
posted on June 9, 2016.

Dear Philip,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.