Silver Oak Casino - Non payment despite my withdrawal being successfully approved

RESOLVED
2queens United States
posted on May 2, 2016.

I requested this payment on 3/14/16

Date: Mon, 18 Apr 2016 14:03:07 -0600
Thank you for being part of the Silver Oak Casino Family. We are happy to assist you!


first of all I want to apologize for the late reply, as I was out of the office last week.. and secondly to let you know that we have sent the request to our Bank Wire processor to credit you with $1280.00 + $20.00 Service fee.. the request was sent Friday.. from the day that the processor approves the request it takes roughly 7-10 business days for the funds to hit your act.

Best Regards

Jamie

Finance Team

2queens United States
posted on May 4, 2016.

This is the last email I received from Silver Oaks Casino. When I ask for updates I do not get any response for 4/25/16 to current date.

Date: Mon, 25 Apr 2016 15:20:20 -0600

I am very sorry Paris, but since we are having delays up to now I really do not know when will the funds be wired in to your account. The funds is already on our processors hands, rest assured you will receive this since this is not the first time you are cashing out in the casino. Just please bear with us at this time, our finance department said that funds should be available in your account any time soon.





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Sincerely,

Robyn
Silver Oak Withdrawal Department

2queens United States
posted on May 7, 2016.

5/4/16
I received this email regarding payment. Sorry t say I have yet o be paid.
I would like to keep this complaint open till resolved if possible. I want to give Silver Oaks a bit longer to clear this payment issue up. They have been dependable in the past not sure what is going on wih the casino at this point.
Thank you for being part of our Casino Family. We are happy to assist you!

Paris, please be advised that I was informed by upper management we are expecting the Bank Wires to get credited into your act at any point this week.



Best Regards



Jamie

posted on May 10, 2016.

Hi 2queens--

To say the least, there's been a bit of confusion on this on our end. I'm fairly certain you've been contacted by one of our Escalations Managers regarding the issue of withdrawal methods and later today, I expect we'll have further inform­ati­on/­cla­rif­ication on how this payment was issued.

I'll be back later today once I have a definitive answer on what exactly to expect.

All the best,

Tawni

posted on May 10, 2016.

Hi 2queens--

Did I completely confuse you?

I was clearly having a blonde moment--I posted the wrong response to your query. I may need a nap. ;-)

I do see that the wire has gone off and i would imagine you'll see the funds reach your account in the next few days (if not sooner).

Again, apologies for the delays...and now for my complete goof-up.

All the best,

Tawni

2queens United States
posted on May 10, 2016.

Thank you for your reply to this matter

2queens United States
posted on May 10, 2016.

Payment received Thank You

AskGamblers
posted on May 11, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.