Planet 7 Casino - $100 Withdrawal declined with no reason

Jeremy Gunn United States
posted on November 4, 2015.

I joined this casino even with the knowledge of the horrible reviews this website has offered me. I did it out of faith to give them a chance. I signed up and at first I utilized many No deposit bonuses, but after reading T&C carefuly, I noticed you can only do one at a time in between deposits. So at this point, I started over, made a deposit and used the promo code Scream290 to get 290% on a $50 deposit totalling $145. I played for a good while, met their playthrough requirements, had my excess winnings removed per their terms, and was left with $100 or $150, I cannot remember. At this point, I played a little longer and was not very successful in earning any more money so I stopped at $100 which is their minimum withdrawal requirement. I only played the games that didn't have a lock icon next to it to ensure the bonus requirements were met. After carefully reading their Terms & Conditions and playing to their rules, I was still declined my $100 withdrawal.

I want to know why? I showed good faith in this casino and what do I get for it? I have emailed them regarding this but no response so far.

Jeremy Gunn United States
posted on November 5, 2015.

Hello, this complaint was resolved over night via email, the casino was nice enough to give me my initial $50 deposit back with no restrictions.

Apparently I had played a restricted game (blackjack) even though there were no locks on the game. Be careful when playing games even if they are unlocked. I probably will just stick to regular deposits and no bonuses as they can be very very tricky.

posted on November 6, 2015.

Hello fb_101­530­781­165­15563,

Thank you for coming back and updating this complaint. I am glad it was a happy resolution!

All the best,


posted on November 6, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.