WinPalace Casino - My $100 deposited was not credit via winpalace/unionpay

RESOLVED
posted on December 24, 2014.

i put in a deposit to winpalace with unionpay for $100, i did not get an email with the cvv code from unionpay. winpalace tells me that they can't do anything without the cvv code, but i am sure they have some kind of relationship with unionpay since the option to use unionpay as a funding-source is right on their cashier's page. winpalace told me to email unionpay, i have emailed a few times, but i get no response from unionpay. i was depositing to get a 400% bonus / 100% cashback guarantee that diego sent me in a "merry christmas" email, so i deposited. now my $100 is nowhere to be found.

posted on December 28, 2014.

Hi,

Please, contact Paysolid support to get the details of your card. Just fill out the form here https:­//w­ww.p­ay­sol­idc­ard.co­m/c­ont­act­us.php and they will resend you card details.

Please, let me know if there is anything else I can help you with.

Best regards,
Ally

posted on December 28, 2014.

as i said, i have emailed paysolid and unionpay once or twice before. they do not email back

posted on December 28, 2014.

did you try to contact them via that form? Please confirm the address you were registered with them and i will ask to resend your details.

Even though this compalint is not about WinPalace casino, I'll bw happy to help

Regards,
Ally

posted on December 28, 2014.

yes, i used the form. i used [email protected] - thanks for contacting them, they do not contact me.

posted on December 28, 2014.

I'm sure they will contact you within the shortest time.

Besides, I have credited your account with a $100 cash back bonus to play with meanwhile :) Hope you will enjoy it.

Regards,
Ally

posted on December 29, 2014.

again, thanks for the $100 credit...i hope they will send the cvv code this week so i can use my 400% bonus. i get the number and the expiration date on the paysolidcard website, but they don't list the cvv code anywhere.

posted on December 29, 2014.

Hi,

I have contacted out merchant and they will forward your request to the UnionPay team and provide you with card details again. Please, make sure to check your spam and junk folders as it can go there.

Looking forward to hearing from you.

Regards,
Ally