Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
DevinSmith69 submitted a complaint.
Casino.com responded.
AskGamblers responded.
AskGamblers responded.
AskGamblers responded.
Solved successfully.
Unsatisfactory progress at Casino.com
I have been battling for almost 3 weeks now, I deposited R600 into Casino.com and immediately went to withdraw it, they took my money in 2 minutes but have taken 3 weeks to pay it back, I have sent through document after document for your "security" withdrawal process which is just a scheme to hold our money for longer, I have been asked to take photos of my documents from every possible angle, told it is not clear enough, told you need my ID copy when I have sent it 3 times, getting extremely fed up here, my money went in in 2 minutes, pressed withdraw 5 minutes later and have been waiting 3 weeks now, I have sent through ANOTHER batch of documents, I find this all perturbing as if someone gets hold of all the stuff I have sent they can almost take over my whole identity!
Sort this issue out please as I am getting EXTREMELY Frustrated!!!!
Hello,
As you are no doubt aware, due to Data Protection laws we cannot reveal account specific details to any person other than the account holder him/herself. We can, however, confirm that we authorised a payout to the client on the 11th July 2012, this was also communicated to the client.
Our KYC requirements are strict, this is due to us being properly regulated by the Gambling Commissioner in Gibraltar, which means that we have to carry out a due diligence process for all depositing customers. Withdrawals back to the customer’s registered payment method can take up to 5 working days to clear, so we would hope that the client will have his money in the coming few days.
Best Regards,
Casino.com
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