Golden Lady Casino - Unpaid win

UNRESOLVED
onegod United States
posted on August 1, 2015.

I joined Golden lady from ask gamblers, I deposited with them 4 times. and could not even get close to play through. So I stopped playing then Peter called me made me an offer if I would try them again that I would receive my cash back pulse $125 if I did not win. He stated the code would be already on my account. I told him I would get to it when I had time the next day he called again with the same offer and asked me to log on then to clam offer, I tried but their casino crashed my computer while trying to talk to support. he called 2 more times till I finally went to deposit but the offer he promised was no ware to be seen so I used another bonus offer and actually won over 4 grand but max cash out was only $260 so on july 21st I did a withdraw for the $260 and as soon as I did the rest of my bal was wiped out down from 3900 to 11 at the cashier it states verification may or may not be required. So after waiting from july 21 to july 26th and still not seeing my withdraw approved I sent them an email asking what the delay was 2 days later they reply saying I need to send in verification which upset me because they waited a week to tell me they wanted it after Peter had told me on the phone that it was ok that im a good player and SO all is fine but as soon as I won a lousy $260 you would think im trying to get 10,000 from them I have almost deposited the amount I won and they seem to have no problems what so ever collecting my money from my account in 24hrs or less, so why cant they pay in at least within 48hrs? I sent in what they asked for and still it dose not show in my account the withdraw even being approved yet they called me time and time again asking me to deposit yet they are taking way to long to honor a pay out,, I play at another casino over seas and they have me paid in 48hrs from time i request the withdraw to time money is in my account, so almost 2 weeks is unacceptable even on my very first win with the other casino they had me paid in 3 days time Golden Lady did not honor the offer peter said I would be given if I deposited with them again which would of let me withdraw up to $5000 not a lousy $260 and is doing all they can to delay even paying out such a small win I have emailed them and they do not reply so now I am forced into filing a dispute or complaint with you.

onegod United States
posted on August 5, 2015.

I strongly feel that it is clear Golden lady casino has committed theft of services as it is called in the united states I am still waiting for ask gamblers to provide me with the name of the owner of the casino and I intend to file theft charges against him or her in the country they live in its a matter of principle to me not so much the small win they wont pay and be aware they could just close down and open under a new name and do the same thing all over again so be very careful of what casino you join I play at a couple others that I have no issue with and I am paid always one I win at often the other not a dime yet but they are honest its just sad golden lady had to be owned by a cheat and a scumbag

AskGamblers
posted on August 8, 2015.

Dear @onegod,

Any updates regarding your complaint?

Thank you.

onegod United States
posted on August 9, 2015.

No they have not paid me what they owe me and they dont answer any atempts to contact them i did go check my account with them yesterday and they put $20 in my account like I would ever play with them again i think you guys should black list them as a dishonest casino I talked to the police here ware I live about them and they told me to get the name of the owner of golden lady and to file theft charges against them they said its called theft by deception and is a felony here in the united states and if they were here would go to prison for up to 5 years I also told other sites that permote Golden lady of their many players they dont pay wins and that they should also black list them

onegod United States
posted on August 10, 2015.

Still No reply from thses theifs not here at askgamblers and not by email nor have they eaither paid me my win or paid me back my deposits Dam crooks

AskGamblers
posted on September 9, 2015.

This complaint has been reopened upon submitter's request and we would like to give it one more chance for a successful resolution.

onegod United States
posted on September 9, 2015.

it has been 2 months and Golden lady still has not paid my $260 win I submitted my documents and they still do not pay yet they still call trying to get me to deposit more last time peter called I said he had some nerve to ask me to deposit again when they still have not even paid my small win.

onegod United States
posted on September 9, 2015.

to ask gamblers you sent me an email saying golden lady replied but I see no reply from them