Llama Casino - Delayed payment

UNRESOLVED
jakubek Poland
posted on August 4, 2016.

Hello Askgamblers,
I used the promotion bonus for registration LX50 won 870 euro.
Documents to verify sent 19.07.2016
I have very delayed payment from LLAMACASINO. It's 15days now under pending status and support ignored my previous e-mails why is it so long (never got reply).
Please help me with process of this payment.
Thank You

posted on August 7, 2016.

Hi

The maximum win from ‘free spins’ is 50$£€ of your account currency.

To complete ‘non-deposit bonus’ withdrawals:

• You must meet the ‘Terms and conditions’ of llamagaming.com

• A minimum deposit of 20 $£€ in the account currency must be deposited before a withdrawal can be made.
o This is to ensure that the account holder is a real person and that the bonus is not being abused.

• Documents for withdrawal:
o You need to supply us with the back and front of your national ID.
o Bank or eWallet statement (with the same address as your national ID) within the last 3 months

Please read the Terms and conditions of the website. They can be found at the footer of our website https:­//w­ww.l­la­mag­ami­ng.c­om­/ca­sin­o_games by clicking ‘TERMS‘

Is there anything else I can help you with today?

Best regards

Llama Support

jakubek Poland
posted on August 8, 2016.

I sent the documents to verify the deposit and did please withdraw funds 50+20 =70e

posted on August 8, 2016.

Hi

We have received and passed your documents to compliance. With their approval, we will process the withdrawal.

Best regards

Llama Support

jakubek Poland
posted on August 11, 2016.

Hello I have not received funds withdrawn