BGO Casino - Treating me unfairly

Dan Balshaw United Kingdom
posted on November 1, 2015.

I received a text inviting me to join, with some terms that seemed good,

£200 and 200 free spins and keep 100% of winnings.

I followed this deposited £10 and began to play with a bonus of £30, I played through the pay out terms as the text i received was pointed out by the quite rude Grant who said 'he text in question is an affiliate that we are dealing with at present. This means that certain aspects of the text are not accurate.'

So for one I was mislead saying that 100% of winnings would be available, so after I played through the threshold I went to withdraw just short of £100, today i went to see the progress of withdrawal and find my account had been suspended.

I contacted support who said i'd had another account in the past and could re-open this but i would loose all my winnings and my deposit, I wasn't aware i had an account with BGO must of been so long that I can't remember, I was invited to join yet no indication that i already had an account, now i've lost my winnings and deposit.

posted on November 6, 2015.

Dear @fb_758610688776,

Any updates regarding your complaint? Thank you.

posted on November 9, 2015.


Thanks for posting your feedback.

Are you able to provide me with a username for your bgo account and I can duly investigate the matter further.

Kind Regards

Customer Services Manager

posted on November 11, 2015.

We sent the info regarding player's username to the casino management.

posted on November 14, 2015.

Dear @fb_758610688776,

Any updates regarding your complaint? Thank you.