Money Gaming Casino - Unduly difficult verification process

UNRESOLVED
posted on April 27, 2016.

As an avid slots players I have joined many sites over the years and understand the KYC process very well (to the point i have a folder with said documents premade to i can fly through the process) My issue with Moneygaming is that they seem to be the only casino that will not accept pdf documents as proof of address. I have never had such an issue before so offered to send them a copy of my tenancy agreement as my landlord is respoible for the utilty bills. I was advised this was not sufffient so i then sent them a photograph of my most recent solictors letter. again they have advised me they will not verify my account.. The process is unduly difficult and i have asked for the matter to be refered to a senior member of staff which so far has not happened (they just changed the member of staff who was emailing to one with exactly the same job title). As stated i am a member of many sites and have not had issues with the kyc process before

posted on April 28, 2016.

To be clear my complaint lies with the fact I only wished for them to allow me access to the account whilst I wait for the same document I sent in PDF form to be mailed to me so I could take a photo of it and email it to them.. I am not asking for them to allow any withdrawl. I was merely asking for access to the funds I had deposited.