I sign up on Sept 12 but unable to start playing in the casino so i had contact support and and was told to provide all my personal document in-order to able to get to play in the slot game( this was send in Sept ) but up to now it already Oct I still haven't receive any update from their casino. I had login to my account and i see my deposit and bonus is still in the account but i am unable to load any slot game to play at all, i had contact their live support but all they told me to do is to contact their security team ( [email protected] ) so i did email to them few times but i haven't receive any response from them, if this is taking so long i would rather have my deposit back . So i am here to ask for help
Please make sure to update your complaint accordingly and clarify the total amount of disputed deposit/s.
Thank you for your cooperation.
Firstly please let me apologies for any issues you have encountered while using millionaire.co.uk
We have sent you an email asking to you clarify some points and provide some additional information. We would be grateful if you could respond to that mail so we can resolve the issues you have encountered.
i had reply to the email i will see if the give me any update and guide
as the issue is like when i try to open any slot game there is a pop up saying unavailable .
this issue when is happen when i first sign up and when i contact live support they said i need to send over my document in order for management to unblock my account for me to able to play any game so i dont know how this going to process at your casino , i had send all the document as require but no update and any change for a while