Silver Oak Casino - Two Withdrawals Approved but still waiting 4084.00

RESOLVED
Cindy Holden United States
posted on May 23, 2016.

I am hoping that you can help me resolve a withdrawal issue with Silver Oak Casino. I have two withdrawals that have been approved but are awaiting tracking numbers from the processor. The first withdrawal was approved on 4/15/2016 and the second one was approved on 4/26/2016. After they deduct fees and bonus money from the total winnings of 5000.00 i am to receive 4084.00. My casino host is AJ but I have exchanged emails with Robyn and Ally.

AskGamblers
posted on May 28, 2016.

Dear Cindy,

Please let us know if there's some update on your issue.

Cindy Holden United States
posted on May 28, 2016.

Below is the email I received from Ally last night. The only part of this email that was new information for me was the "tracking number should be issued early next week". I took her email as making it sound like we had not already been communicating via email. My first emails with her began around the first part of May. The chat and phone support is useless, they just shift you around from person to person and give you email addresses that you may or may not get a response from.
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Dear Cynthia
Thank you for contacting us. Your message has been escalated to me and it's my job to see that we get this resolved.We consider you a very valuable customer and it is a pleasure to assist you.
Let me kindly inform you that your payments are in processed. Your checks tracking number will be available early next week.

Please accept our sincerest apologies for any inconvenience you have experienced on our end, as we will follow up on your concern until it is finally resolved. Furthermore, we are committed to offering you the best possible experience.

Now that we've connected via email, I'll be your best contact. However, you can also contact the CS team on chat or phone support any time you need it.

Please do not hesitate in contacting me again if you require any further assistance, I will be very honored to help you.

Thank you for playing with us. We appreciate your preference and confidence towards our business.
And thanks again for choosing us!

Kind Regards,

Ally
Escalations Manager

posted on May 31, 2016.

Hi fb_102­083­572­511­43372--

I'm terribly sorry for the delays and frustration you've experienced with this.

Fortunately, I have very good news for you. After checking your account, I do see that both payments have gone off and the tracking shows both will be delivered tomorrow (Wednesday) by noon. ;-)

Again, apologies for the delays...

I wish you all the best,

Tawni

Cindy Holden United States
posted on June 1, 2016.

I received my checks today via Fed Ex. But now I have to wait another 3 or 4 weeks to make sure they clear the bank. Thank you Askgamblers for your assistance with this matter.

AskGamblers
posted on June 2, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.