Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
Thundercat submitted a complaint.
Eldorado Palace Casino responded.
AskGamblers responded.
Thundercat responded.
Thundercat responded.
Thundercat responded.
AskGamblers responded.
Thundercat responded.
Thundercat responded.
Solved successfully.
Trying To Get Cashout From Eldorado Palace Casino
Hello. I claimed a free chip and cashed out at Eldorado Palce casino on Aug. 24, 2011. I was told my cashout would be approved in three days, but it has not been. It is still pending. I have been to live help several times and emailed accounts. Everytime I email accounts they email me back and say it will be the next week when it will get approved. Can you please help ?
Thank you
To be able to give a detailed information on withdrawal state for a specific customer we will need at least his/her Account Name for El Dorado Palace.
There may be certain reasons for the delay in such process. We ask you to provide your Account Name so we could assist you immediately and/or inform why your withdrawal delayed.
Player's username and email should be sent to you after posting complaint. We will resent it to you now.
Eldorado Palace Casino emailed me today and stated that my withdrawal has been approved and will be posted to my bank in 1-2 business days.
Still waiting.
Eldorado Palace casino emailed me and stated that in order to receive my withdrawal; I had to have a bank account with one of the banks on a list they sent me and that they could not send me a check. So I am in the process of trying to get a bank account with one of those banks to receive my withdrawal.
Thundercat, thank you for letting us know. Please keep us updated.
I have not received withdrawal and I am still waiting.
I have received my withdrawal from Eldorado Palace Casino, Thank you Eldorado Palace and Askgamblers.com
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