trouble getting winnings from Pamper Casino

RESOLVED
posted on August 9, 2013.

On 7/8/2013 I deposited $25 and got a $1100 flat bonus from Pamper Casino. I won over $7000 on this money and got through the required play through amount. Once hitting this play through amount my account was reset at $1125, which represented my original deposit amount and the flat bonus amount of $1100.00. Everything is fine through this point. I then request a full withdraw for this amount thru their site on 07/11/2103. I get a email back from then with a ticket number of UYZ-511-31141 requesting certain documents, which I did send to them via fax as well as via email on 07/15/2013. On 07/19/2013 I get another email from requesting the documents again, which once again I sent them via scanning and email. On 07/23/2013 I got an email from Pamper noting that everything was processed and they would begin my withdraw request by crediting back to my credit the amount of my $25 deposit and then the remaining amount would be processed as I had requested of a wire being sent to my bank account for the remaining amount. As of todays date nothing has been done. My winnings are still sitting in my play account. I have sent them emails on 07/26,­07/­28,­08/­02,and 08/08, with no response from them. I have also called them via phone twice, and have been told that they can not discuss withdraw requests over the phone, and that I need to send them an email. I have done everything I can do and get no response. Can you please help me in getting my winnings sent to me.

posted on August 9, 2013.

This withdrawal has already been processed.

posted on August 9, 2013.

I received email from Pamper Casino stating refund back to card in the amount of $590. They stated processing fees amounting to $535 were deducted. There is still a problem as the last 4 digits of account number to receive this refund does not match up to my credit card account number. I did reply to their email noting this mistake and gave them the correct last 4 digits. This has to be their mistake because they have a photo of my credit card that was part of their required documentation being sent to them.

posted on August 10, 2013.

There was a typo in the email you were sent. The correct credit card number was refunded. I believe this has now been confirmed with you with a further update to the ticket.

posted on August 10, 2013.

Pamper did acknowledge their mistake of an incorrect account number. Was told it would take 3-5 business for credit to show on my credit card account. I will advise you when it does occur.

AskGamblers
posted on August 14, 2013.

 Is this issue resolved so far?

posted on August 15, 2013.

Funds were received from Pamper. Disappointed in paying $535 in fees to receive a net $590 payout. Thanks for your help in getting this resolved

AskGamblers
posted on August 19, 2013.

 Complaint solved!