Tropica Casino - Withdraw request

UNRESOLVED
posted on February 1, 2012.

I did my first deposit on the casino of 250 usd and got a 200% deposit bonus. After a lot of gambling I asked in the live chat if I had waggered my bonus. I even asked in the chat if I could withdraw my winnings. The answer i got was that my wagger was completed. I even got a concratulation from the support. My withdrawable amount was 2017 usd.

In the cashier it said that I only could withdraw 1000 a time. I wasnt so happy to read that but OK. I did fill in a paper and send a copy of a bill and my passport to Tropico. I havent heard anything since then. When i loggin in the casino I can read under cashier-reversal that my withdraw is cancelled. My amount in the casino is back to my original deposit amount of 250 usd!

I have tried to chat with them in the life chaf but first of all I cant choose the casino in the dropbox meny. There are only other casinonames in the dropbox... I have tried to call them but no one answer the phone.... I have even email them but they dont answer.... My tip to all players is to never play at this site when they dont payout winnings and dont answers questions!

Please askgamlers.com help me!

posted on February 2, 2012.

Hi Luchiano

Please see: http:/­/ww­w.t­rop­ica­cas­ino.co­m/p­rom­oti­ons.php

The second last point:

"The Casino reserves the right to ban any player from its casino and remove bonus monies and/or winnings associated with the bonus monies without notice, if a player displays any behaviour that the casino deems in their sole discretion to be an abuse of bonus monies or a breach of these terms and conditions. Bonus abuse may include, but is not limited to, claiming multiple bonuses in a month, a player wagering the bonus money on excluded games and/or where bets are made with the primary intention of making substantial gains solely from the bonus money provided by the Casino (The casino expects players to play in the spirit in which the bonus is awarded)."

You were betting big and won $2812 on transaction 3890887665, he you dropped your bet size 4 spins later and stuck with it, till wagering was met.

We find this kind of wagering to be against the spirit in which the bonus was given. For this reason, we have cancelled your cash in and given back your deposit.

Kind regards,

Duwayne

posted on February 2, 2012.

Hello Dwayne

Im just a small hard working man who likes to gamble with my friends and sometings on the internet. I dont even understand this... 2017 usd is a lot money for me!!!

When i think back i think I bet 30-37.5 usd. After a while and yes, after I had hit something that made my won pretty big I heard of some slots that had high varians. I changed slots and because of the varians i lowered the bet to 3 usd. I went really bad and changed slots more times. I dont know how much dropped but maybe between 700-1000 usd. You know this better than me.....

I dont get this, how can it be irragular play? And what does that sustantial gains mean?

Im not stupid and I know you earn much money on the casino but I think its fun to play and it make my day if i win. But Im pretty sure you win money on all the machines, it doesnt matter which I play, in the long run the players should be loosers.

When I read the terms n conditions it says that " play in the sprit the bonus are awarded". What does that mean and what did i do wrong? And how could i know what that meent before i started playing?!!?!

From my point of view it feels like you penalties me because I won and use me because Im only a anknowed person and you are a big gambling company.

Dwayne you need to help me know!!

posted on February 3, 2012.

Hi Luchiano,

The problem is that you bet big with the bonus money until you hit a big win, then you lowered your bet to meet wagering requirements. At no point after dropping your bet, did you raise it again. You simply kept betting low to meet wagering. As soon as you hit wagering, you cashed out.

That is the exact reason, we have that term in place. Had you not taken up a bonus and played like that, you'd be fine but 99.9% of the time, a player won't play like that with their own money.

Kind regards,

Duwayne

posted on February 3, 2012.

Hi Duwayne,

First of all I lowered the bet size because two things, a tip of others machines and the hard wired build in mechanism when you win. I think it’s the most natural thing to do when you win. What to you do personal do if you win on a horse race? 1. Go bet even higher or 2. Go home, bring your wife to a good restaurant a continue gamling next time you feel for it? It bet that 99.9% of everyone feel good about the winnings and go buy something….

In my case I couldn’t even bet 30-37.5 on the new machines I played! I betted less and I even lost much more after changing machines!

How do you translate “in the spirit of the bonus is awarded” in your terms and conditions? Do you have any table that says you cant drop/rasie your bets more than 5 or 10 times or something else?

Please tell me how I should play in the future and I wont do the what ever the mistake is again! And give me the money Ive won…

Best regards

Rickard

posted on February 6, 2012.

Hi Luchiano,

I've explained in my previous post what the problem was with your wagering. We don't like enforcing that term but in your case we had to. It's the exact reason we introduced that term.

Kind regards,

Duwayne

posted on February 6, 2012.

This is sick. You write terms and condition that is not clear so you can foul/cheat/bust all the small players! Its imposible to know what you meen with "in the spirit of the bonus is given"!!

I warn all the players to deposit on Tropica!!

I warn all the players to deposit on Tropica!!

I warn all the players to deposit on Tropica!!

Askgamblers, can they behave like this?

AskGamblers
posted on February 10, 2012.

 What would the submitter want we to do with this complaint?

posted on February 10, 2012.

Take my side!

I havent got the money yet. If they rob me on a mounth salery I have to tell it to the world in all chanels I can......

AskGamblers
posted on March 2, 2012.

 Any changes?

posted on March 2, 2012.

They havnt paid me. I dont recommend anyone to play at their site. They should be blacklisted everywhere....

I have told it to everybody I know. Hope they dont fool anyone else....

AskGamblers
posted on March 7, 2012.

 Any news? Luchiano are you sure you completed wagering requirements properly?

posted on March 7, 2012.

They gave me the original deposit but confiscated all the winnings. Im 100% sure that I have waggered the hole bonus.... So sick!

AskGamblers
posted on March 11, 2012.

 That is one really abstract rule, indeed. It is very comprehensive rule, which can provides many opportunities to casino for taking an advantages of it. It would be helpful if the casino representative would explain more clearly why decided to clasiffy this situation under this rule, when the player, as we can conclude from all these posts here, has completed bonus wagering requirements.