Tropica Casino - doesn't pay out!

posted on March 9, 2014.

I have won 25 euro with a no deposit bonus at Tropicana Casino.

They do not pay because I played. More than 10% in one slot

This was nowhere in the terms and I've never seen in conditions with a casino.If I email them I get an email back from their intimidating security division instead of their support department because I would have broken their rules

posted on March 11, 2014.

Hi JasperHa,

Kindly note, the terms and conditions are on the website which relates to all promotions and bonuses. In the cashier, when you agree to a promotion's terms and conditions, the last term states:

The casino’s general terms and conditions (available from the casino website) also apply.

You can read the terms and conditions over here: http:/­/tr­opi­cac­asi­no.c­om­/pr­omo­tio­ns.php and http:/­/tr­opi­cac­asi­no.c­om­/te­rms.php.

You will be able to read here that you can not wager more than 20% on a game, should you be playing a no deposit chip. In your case, you played 90% of your wagers on Future Fortunes. For this reason your withdrawal was cancelled.

You are also using VPN software to access Rival softwares and Rival have banned you from receiving bonuses as a result.

Kind regards,


posted on March 12, 2014.

It was not in the terms and condions, and I read them good.When I tried to read the terms and conditions again, they were removed.When I contacted them by mail they said first, that I couldn't play more then 10% on 1 slot and then 20%.And I find it intimidating when you send a e-mail to support you get an answer from "security" I don't want the 25 anymore, but I wouldn't recommend this casino to anyone because they find excuses not to pay out.