Black Diamond Casino -Triple charged and locked out & refused to refund

RESOLVED
Brian Bowles United States
posted on July 25, 2016.

Went to play for first time. Charge did not go through. Support told me to fix my internet. I told them it wasn't. The implication was that the problem was on my end. After 3 attempts I gave up. Later all 3 charges were approved. This was their fault as they told me faulty information. I then talked to them on the phone and told them to remove the charges. In addition I replied to all the emails from the payment processor. They did not remove the charges and now I am locked out of my account. So I could not play the money and not that I wish to do so. Lying about the issues, then later ghost-approving charges, then locking me out of my account equals theft.

AskGamblers
posted on July 26, 2016.

Dear @fb_10­210­052­216­525740,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed charges.

Thank you for your cooperation.

posted on July 26, 2016.

Hi,

Our security department already contacted you and as discussed a refund is in progress.

Mr Black

Brian Bowles United States
posted on July 26, 2016.

Ok. The charges have been reversed so this can be closed to my satisfaction.

AskGamblers
posted on July 26, 2016.

Based on submitter's last post AskGamblers Complaints Team is now considering the case as resolved and it is being officially closed.

Thank you for your cooperation.

Black Diamond Casino complaints

  • 6 of 8 resolved
  • 2 days avg response
  • 3 weeks avg complaint life
  • 549 USD avg amount

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