Treasure Islands Jackpots Casino - No money and no reply

RESOLVED
mettek Denmark
posted on January 2, 2014.

i was lucky and won on my first deposit and made a withdrawal for 1500us and sent the required docs the 24 dec. i know there have been som bank holidays but i have still not heard anything from the casino. i have tried the online support but they cant help me just telling me to try email accounting one more time. Due to the previous complaints on this site im affraid to make a new deposit on the casino before i can se the winnings on my bankaccount. my tracking no is LTK1221201661163X. ps. the only email i got the casino called me Francisco even though my name is Mette isnt that strange and cause for concern

mettek Denmark
posted on January 6, 2014.

please dont close this on yet, the chat at the casino told im i que and the will be back tommorow at the latest, so i have to wait a bit longer

mettek Denmark
posted on January 7, 2014.

the casino has been in contact with med today :0). lets see what happens the next couple days

mettek Denmark
posted on January 9, 2014.

my account should be verified now but i havent still not heard anything about my withdrawel

mettek Denmark
posted on January 10, 2014.

now the casino have replied "Your withdrawal request has been forwarded to our processor for review" exciting :0)

mettek Denmark
posted on January 13, 2014.

lets give them on more week to reply

mettek Denmark
posted on January 16, 2014.

Still no reply

AskGamblers
posted on January 24, 2014.

Based on player's last comment below the complaint this issue has been solved successfully.