Jackpot247 Casino - Took my money quickly, but not paying out

whodoctor United Kingdom
posted on April 9, 2015.

On Fri 27 Mar 2015 I joined the Jackpot247 casino which I saw on ITV1. This was in the earlier hours, maybe 00:15. I deposited £50 which was instantly accepted.

At 3am, after playing several spins of the live roulette I was up to just over £400.

I withdrew £400 and the screen on my tablet flashed up saying the withdrawal was successful.

However, the £50 has been taken from my bank account, the £400 hundred has not been deposited.

I've emailed Jackpot247 ([email protected]) over the last two days and had no replies.

I didn't take any screenshots of my winnings as I didn't think to as I've never been scammed before.

I enclose my username and the email address I sent as requested.

My username was/is 'whodoctor'.

Yours, disappointed.

posted on April 14, 2015.

Dear @whodoctor,
Any update considering your complaint? Thank you.

posted on April 14, 2015.

We have checked and can confirm the player requested a £400 withdrawal on 27th March 2015. On 28th March we sent the player an email asking for some verification documents to enable us to process the withdrawal. This was sent to the same email address as provided to AskGamblers.

On the 7th April we responded to the player's email asking about his withdrawal confirming that we had asked for some documents to verify his account. This email also contained a summary of the documents requested.

On the 9th April we responded to the player's next email with the same information. All emails were sent to the player's registered email address.

The emails may have been filtered by the player's spam filter, meaning they did not reach his inbox. In any case, we would advise the player contact our support team on 0800 081 1111 for further assistance.

Kind Regards,


posted on April 18, 2015.

Did you send required documents for verification to the casino? Is this complaint resolved?

posted on April 20, 2015.

We have not yet received any documentation or further contact from the player. We have re-sent the email to him and asked our customer support team to call the player to confirm what we are waiting for. Once this is received we will be able to process his payment.

Kind Regards,