Too long to process forms.. Since July 16th - Winpalace

UNRESOLVED
posted on July 24, 2012.

July 14th(which is a weekend), I submitted my forms for processing. I did not get a confirmation that is was received. July 14th, Amy sent an email on winnings and paper work to fill out. Advised I had submitted. Being concerned that is did not get response. I sent paper work to her... She gave me an email for finance. Sent finance my paper work on July 15th. I get an email from Jordan on July 15th congratulating me on my winnings and what was needed for processing my forms. I advised I had sent paperwork. Sent an additional document - utility to finance on July 15th... requesting confirmation that everything had been received. July 18th, contact online customer support and spoke to Jake and he said that they did have my paperwork and could i send it to him or Amy - advised I had sent it to Amy and finance, then I sent the him a copy of what I previously had sent to finance and Amy. On July 21st, I get an email from Jordan thanking me for my winnings and stating my file was too big and may have "bounced" from the faxback and not to worry.....it is now July 24th and I have no confirmation that anything has been processed. I have copies of ALL emails sent to PROVE this happened and saved online chat with customer support. Jordan did say I was missing a document, but I had sent that individually to finance on July 15th.... It should not take this long to PROCESS paperwork. If someone is asking for confirmation, it would be nice that you get that it was received. This has been an awful EXPERIENCE... user pd1984

posted on July 29, 2012.

Hello pdunford,

I have forwarded your claim to the WP CS, you will be contacted shortly.

regards,

rick

posted on July 30, 2012.

I have gotten my papers processed, but I have not recevied payment. Please keep open until I am paid. I recevied an apology for Adrianna for delay in processing paperwork but was informed it could take 10 business days to process my winnings. I have not played the casino.. awaiting my "10"days from July 24 to receive payment. Not sure why it takes 10 days... that is longer than banks to process wire transfers (2-5days)

posted on July 30, 2012.

Hello pdunford,

i received a note that your cash out request was approved.

regards,

rick

posted on July 30, 2012.

Yes right after I submitted a follow up note. However it seems like there is three processes, approved process paperwork, then approve for wireless transfer, now another 5 days to transmit. I looked at website and did not see anywhere that you had to get approval to transmit by wire but I have seen the 5-10 business days for wireless tranfer - "and subject to change:

AskGamblers
posted on August 3, 2012.

 Is the money received till now?