I requested withdrawal (£993) and I received an email saying the withdrawal was being processed. I then received an email saying that I haven't met the wagering requirements. In fact when I checked I actually did meet the requirements, wagering thousands. I think it is not reasonable and this is just an excuse, since the money became withdrawable after I have played those games already (initially or otherwise the money would not became withdrawable).
I tried to contact them many of times. With the online help they take forever to respond. With the contact telephone number, the phone never connects!! I think they just don't want you to withdraw money.
Everyone will lose with this casino (on the games) you put money in but can't withdraw.