Complaint status
Titan Casino do not pay win money. Player aware
I hope my email today will reach to many people who are playing online casino, specially having an account with Titan Casino and raise an awareness to anyone come accross with the same situation or just a bell to the community .
I am Danny from Australia. I have an account with Titan Casino and been with them for a while, win and lose, I lost around AUD$4000.00 with them. However I did not give up with that and wanted to try my luck again so I put more money in and continues to play. All of the game I play was "LIVE DEALER ROULLETE TABLE". The reason I put that game name in bracket because as you know the rule of live dealer game, that is the result can not be set up by any machine and in my opinion it is the safest way to bet.
Saturday night the 07-07-2012, I played live dealer roullete as usual, and that was my lucky day as I win up to more than AUD$68k. On each of every step I win I took a capture of my computer screenshot and also record a video. I decided to withdrawn money in the stage of winning more than $68k. As soon as I click on "Cashier" button, the Titan casino software frozen. As soon as I log back in again, all my money was gone, only approx $45 Aud left on my balance. I was shock and contacted to their customer support right away at that night, the time was later than 12 pm in evening and they told me all of my bet was not on their system record, also they could not see anything in my bet history (??? how could this possible as they still take my money if I lose and if i win the balance money is go up before my eyes)
I then use the money have left on my account bet and got win up to more than $120aud. Then I contact them again and still get the answer of they did not see any winning, no bet record in history or in their system.......I took a screenshot and email them right away, the photo clearly show the balance i have of more than $120 and a chat window customer support said my balance is some where around $45.
I then have to call their international support phone number and spoke to Rica ( the name she provided to me) for more than half an hour just to try sort the thing out, all Rica said was their investigation team will answer to me within 24 hours. I asked Rica if I bet again and the same problem come up what should I do, also asked her and the technical team check up my account to make sure nothing wrong with it.
Next day, Sunday afternoon I try to bet again, this time the money got deducted but no pay when I win, oviously they fix their system but in casino favours: Do not show up win balance even when you win. I contacted online support, no responded, contacted game dealer, the dealer told me try to contact them again then after I wait 15 mins the online support rep answer me and ask me to check my game history and tell them which bet I won. I then check my history and saw the same problem as the day before, no recorded history shown, how come I know which game code is which , also not ONE bet was in record during the period of my play....I then email them the screen shot of the history page are blank without any record. After 20 mins I got my money refunded, less of more than $10 dollars from the start of my Sunday bet( still don't understand how could they end up with that amount, because if the money deducted from my bet, so where is the money when I win? )
Today the answer from their team in regarding my matter of winning more than $68 k and do not get paid was : they do not have any record of when I bet or when I win and they did not have any explaination to how come I have evidences of all of screenshots, videos I took and sent them on each step I won, clearly see the timezone, dealer, account balance........ What a joke and a funny solution they come acrossed with. This is surely of the sign they trying to walk around this situation.
I bring this matter to seek legal step, also to the Gambling Commission. I call for any one who ever have an issue with Titan Casino and any Gambling profesional legal advise contact me as we will together push hard for a fair play for all online casino player.
Leave your comment about this complaint
- Slots
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games
So What Happene next ?
did You hire a laywer to make a complaint against them?
Danny what happent to this case`?
This site is the worst and biggest scam site ever in my opinion as far as i know. The site in 2008 was legit and running like it should i had some payouts from them then. Now i dont know if they sold the site, if its another owner or what it is but only people in the support, chat and online are from somewhere in Asia, that i do not have any problems with. The part that bother me is they are THEEFS! They give poeple bonuses without you asking for it then your cash are locked in theyr softwear by theyr terms and conditions!! Another bad experience with them i'v had was in live blackjack, i hit 11 and ask to double bet, was a small bet about 30 buks i think, anway somehow they let me stand on 11`??? dont ask me how that posible, my internet was running like it should! I contacted the support and was told to hold on while they checked my play-history. Later i was told that i pressed stand on 11 in blackjack and didnt ask for double bet LOL. Seriusly how dumb you think i am i will stand on 11`? they told me they didnt know about that question. Since then i ask about 7-8 time to get my account closed but all they did was to offer me another no deposit bonus every time from 10-50€. about 300€ in all in no deposit bonuses, however i couldnt even double those cash they gave me and lost it each time.. If you try to close you account they will call and bug you on the phone!! I put on this site all in all, about 15.000€ and only payed out 3.000€ once but that was back in 2008. I will not recoment this site not even to my worst enemy!! GUYS KEEP AWAY, if you wanna play on TITAN CASINO you might as well ship your money to them without tryn to play!!
Thanks every one for replied to my post.
@Thundercat: many people asked me the same question as you did: why would I continues playing after such a problem like that. The reason is because when I told their support team about my winning, they did not believe me even I have recorded, so only if I win again and prove to them again so I can convince them, and I did win again, this time with the record of support team tried to tell me the amount in my balance is AUD$45 , while clearly in the screenshot I have their support window chat open, and the balance is $AUD123.50.
Despite all of the evidences I gave them, now my case is still a big silence as the casino want to keep this matter in secret.
Casino Titan and Titan Casino is 2 different casino. I really want to put my case to a good hand of legal team, so please pass my matter to any legal team if you know as I don't mind the cost.
god, if a casino owed me 68k and did that i would be on a beeline for the ceo's house you can use your imagination to finish that off
Oops sorry , wrong casino for this post. Your complaint is on titan casino and I am not familiar with them but I do hope you get your winnings and I do feel you were done very wrong.
My question is, you know you won the first time even though they blanked your balance and all records, so why did you continue trying. I mean you had recorded proof that you had won, why didn't you seek legal advice right then and even now. You have proof of your winnings. I have posted just one of the many complaints against this casino and it's sister sites. I hope you find someone to help you get justice and I will continue to search around. The below information comes from the complaints board.
Read this:
WINPALACE BUYS ROUGE CASINO TITAN !!!
The Win Palace Group which includes Win Palace, Slots Jungle and Mayflower casinos has now purchased Casino Titan, a well established " rouge " casino!
While Casino Titan was proven to be manipulating the software, rigging the jackpots and the jackpot figures, creating bogus, fake winners and utilizing non functioning wagering requirements mechanics in order to rip off its players...The Win Palace group has purchased Casino Titan.
One has to ask why would any casino group purchase such a casino??? We must assume that this is the kind of business they do and expect to be continuing to do !!!
These cheating, scamming, criminal online casinos MUST BE STOPPED!!
We will get the word out, continue to get the word out and we will not stop with new postings, bloggings and forum postings and reviews!!!
Casino Titan did not get the heat off by selling...Win Palace took on its debts with its purchase.
These casinos are criminal and The Players Advocate which was created to protect and speak for the players will continue its quest to shut them down!!
The Players Advocate... With the players, for the players, by the players!!!
And here is video of when I won $45 k http://youtu.be/inR84WKQhm8
Video of win $68 k: http://youtu.be/Xo2Zd41vuQY
Video of win AUD 123.50 but the support team try to tell me my account balance only AUD$45 http://youtu.be/il2f-HwvEx8
Check for yourself and you will know how Titan not admided their problem.
You can check out my video clip about this matter at: http://youtu.be/Xo2Zd41vuQY
Write your Review