i won 150. dollar s from the rialto casino.i cannot get anyone to respond to any of my emails treid contacting the casino on several occassians all the phone operators say the same thing contact finance.(REALLY) i,m begining to thing theres no finance dept.this is just ridiclous.after i won the 150.00 dollars i was told to send over my documents driver lic banking infromation creditcard bank statements. like i explaine dto the phone operator this is a lot of personnal infromation.they agreed but still referred me back to the finance dept.which i cant not get in touch with to no avail.i,ve sent email after email i cant get in touch with anyone.can you PLEASE PLEASE look into this ASAP.thank you
having serious problems receiving my payment from rialtocasino i have tried on so many different occiassion to reach someone in the finance dept for weeks now no one will contact me by phone or email i feel this is a real insult.atfer i get this resolved we never play at this casino again.the people on the phone all say the same thing they send a e-mail to the finance dept.i beging to wonder is there a finace dept..at this time i feel filing a complaint is the last straw.but people should also beware .
Sorry we only saw this complaint now.
There is no problem with the withdrawal and our records show it was sent today, by wire. You should see the winnings in a few working days appear in your account.
Is the money this complaint is about, received?
One more chance for the submitt to respond, otherwise this complaint will be closed.
Since there's no any reply from the submitter, this complaint can be considered withdrawn and case solved!
Rialto Casino complaints
- 6 of 12 resolved
- 3 days avg response
- 2 weeks avg complaint life
- 164 USD avg amount
Rialto Casino - Withdraw
Rialto Casino - Withdraw
I played a free chip to 180. The 150 max withdrawal was approved. Support said that I needed to deposit again because last deposit was over a year ago ...Read more
Rialto Casino - No Payout No InformationUnresolved
Rialto Casino - No Payout No Information
Deposited at this casino and played through the payout and had $2000 and then I read the terms and conditions and noticed that if I deposit under $249 ...Read more
Rialto Casino - blocked and no withdrawal yetUnresolved
Rialto Casino - blocked and no withdrawal yet
It seems I am not alone. I played here in the past but stopped and their customer retention program kept emailing me, giving me bonus. When my balance ...Read more
Rialto Casino - Refund?Unresolved
Rialto Casino - Refund?
Deposited 45.00 dollars.".played some five games...then was kicked out saying I was undesirable....took the money however and said I would get ...Read more
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