Spilleren Casino - Unable to request a withdrawal

REJECTED
viktor91 Sweden
posted on September 29, 2016.

I deposit do get 50 procent bonus and i got it. I also got 100 freespins, i wager and took out. It means, i payed to get this spins from my own money. When im going to make a withdraw it just sais "error" and the chat just saying that "we will email you" it was a lot of days ago, its not okey. They are sitting on my money and it dosent happen a ..

here is the chat.

Chat started
viktor Andersson
Hi, is my problem solved yet???

Emelie joined the chat

Emelie
Hello, thank you for contacting Spilleren Support.

Viktor. we are still investigating the problem. We will email you as soon as we will have an updates
viktor Andersson
but it dosent happend anything?? i have wait for days and all i have had is just problem when im here?

i deposit and get the spins, but your withdraw method dosent work and havent for days!! i cant get why you dont work faster... i cant belive this is serious, i have payed to get the spins!

this is taking to long time, now i need to go to askgamblers so they can help me!

what is happening with my money?


Emelie
Viktor, we apologize for this situation, but we assure you that we are working on this issue now
viktor Andersson
i have wait for days, nothing happen.. you just say " we email you"

i never get any email

how can it take so long time, when you are sitting on my money, i payed to get this spins

and i wait for hours in the chat without no answer. Same thing, everytime im going in the chat.

AskGamblers
posted on October 1, 2016.

Dear @viktor91,

Please make sure to refrain from using offensive language from now on and also to update your complaint accordingly and clarify the amount of the disputed withdrawal request/s.

Thank you for your cooperation.

AskGamblers
posted on October 11, 2016.

The complaint has been reopened, due to technical problems Spilleren Casino didn't receive AskGamblers complaints notifications and wasn't aware of ongoing complaint. AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

posted on October 13, 2016.

We have provided Askgamblers with the all the needed evidence to prove it has nothing to do with dishonest practices. The player could have waited one more day to get his winnings. Instead, he kept playing and lost. The player used his Free Spins on September 28 and posted his complaint here on September 29. The verification of his documents completed only on September 28 as well, and since he is not a VIP player, he was not eligible for Turbo withdrawals.

AskGamblers
posted on October 13, 2016.

AskGamblers Complaints Team has been provided with evidence on behalf management of Spilleren Casino and we can confirm that player reverses his withdrawal and played them off. While we could understand player's frustration and disappointment of being left to wait for hours or days from the aforementioned casino brand to verify his account and process his winnings, it is up to the player to refrain from reverse their winnings.

Once you played and lost your money it means there isn’t a valid subject to claim for and therefore this complaint is being rejected.

In a case of a disagreement with our decision, we encourage a player to seek further assistance from the relevant licensing authority directly.

The case is now officially closed.