All Slots Casino - They locked my account with no reason and refused to pay 7670 euro!

UNRESOLVED
posted on September 17, 2014.

Hello and good day. A couple of months ago I have signed up into All Slots casino. In 04/07/2014 I have got a promotional email about a bonus and I decided to play. I deposited 800euros via NT and I got a bonus of 320euros. I started to play and managed to win 16030euros. I have also fulfilled all the requirements in order to withdraw my winnings. So I made a first withdrawal of 8000euros. They asked me to send the casino some documents which I did, as soon as I could. They paid me the 8000euros into my NT account with no problem at all. After that I played again with the remaining balance and dropped to 7670euros and asked for another withdrawal via NT. This is where the problems begin. They never paid me and locked my account for no reason. They respond me that '' There are similarities with
other accounts and discrepancies and that is the reason that the security
department locked your account''. I asked them to tell me what kind of similarities but of course they never respond me.!!!! My account was fully verified, send all the docs they asked for, they pay me once 8000euros and suddenly, there are similarities to other accounts.!!!!!! I would appreciate if you can help me in some way. Thank you very much for your time. I am looking forward for your, or their, answer. Attached you can find a response to my complains to the casino.

posted on September 18, 2014.

Hi

Can you send me your account number?

thanks

Roberto

posted on September 18, 2014.

Hello, this is my username I used to log into my casino account

username : Robo11

AskGamblers
posted on December 29, 2014.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

posted on December 29, 2014.

Hi Robo1111,

It appears that upon examination, your account was in violation of the casino's shared environment policy:

8.11.7 We reserve the right to restrict players in any way we see fit, at our sole discretion, from opening accounts at the Casino in situations where computers or environments are shared.

Due to the nature of this issue, we cannot publicly reveal precisely how the casino determined that the environment was shared, as this information could be used by players who intend to defraud the casino. But I can assure you that there were several common factors between your account and other accounts at the casino to justify the closure of your account.

All the best,
Michal

posted on January 2, 2015.

First of all,you mention at your reply that you restrict players in situations that computers or environments are share and you do not even explain what is this and how my account is connected with such a general reply.In order to play fair you should provide detailed proofs and highlight all the evidence you might have.You presented a really general term which can be translated as everyone wants as the reason to close my account.To continue i can not really understand what common factors my account might have and which are these factors so as to connect my account with other accounts.I am looking forward to hear from you soon.

posted on January 4, 2015.

I will discuss the matter with casino management to see if there are any additional details we can disclose.

Best,
Michal

AskGamblers
posted on January 8, 2015.

Any news?

posted on January 8, 2015.

No news, or any response from the casino yet

posted on January 8, 2015.

We have sent details to AskGamblers and are still in discussions with them about this issue. Thanks for your continued patience.

Best,
Michal

AskGamblers
posted on January 15, 2015.

Based on the evidences presented by All Slots Casino we do not find their accusations against the player as enough justified and categorical. Unfortunately, the decision of All Slots Casino is final and therefore we don't have any other option, but to close this complaint and mark it as Unresolved.