Monarchs Online Casino - They just refuse to pay!

RESOLVED
Ecr United States
posted on April 27, 2015.

I won over three hundred dollars on Monarchs Online Casino bonus offer! Quite a feat considering you had to play over 40 times the bonus amount! THe maximum amount you could with draw was $150.00. THen they subtract the shipping fee leaving you with a net $118.50! Despite DAILY calls, emails, online chats, as of the 1st of May I will be going into the FOURTH month of looking for my money. I have heard, "Our processor messed up and we are changing." or It was sent out! but returned!" Yea right. I finally got the person who answers the telephone to admit he was in Russia. What do you think? Take the money and run? Continue to screw people? Worldwide? Anyone have suggestions as to how I can receive my money?

AskGamblers
posted on May 2, 2015.

Dear @Ecr,
Any updates regarding your complaint?
Thank you.

Ecr United States
posted on May 2, 2015.

No response yet. Just the same old answers. It took me months just to find a telephone number. The online chat people would NOT release the telephone number! For those of you who do not have the number and have been taken by this place, the telephone number is:855-363-1742. The person who answers this will be the same person who is online chatting with you. You will notice the Russian-Ukrainian accent immediately. It is always just one man. (The same man) When he is not available you will be forwarded to an answering machine. As of today's date, the only contact I had with them was to have them skype me to approve my withdrawal. I have a strange feeling the reason they want all of these "proof" copies is to produce identity theft paperwork for people on their end! MORE people need to complain. MORE people need to call this number., MORE people need to email this so called fair and honest site! I would love to see them shut down. However being in Russia, they will probably continue to steal from people and I mean more than their deposits!

AskGamblers
posted on July 8, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
posted on July 11, 2015.

Dear @Ecr,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

AskGamblers
posted on July 15, 2015.

Based on evidence that we received from a casino management we can confirm that player was paid in full. We consider this complaint resolved and closed.