Thebes Casino - Won't process my payout

Jerba Croatia
posted on March 31, 2016.

Hello, i was forced to write this complaint after several declined withdraw requests.i registered on thebes casino and got 25 euros bonus. I wagered everything that i need. Their live chat support worker told me im done i just have to pass the verirication proces and a couple of days i did that too. ID verification approved, documents, utility Bill approved, everything and ofcourse i did a deposit they asked. Live chat support told me now everything is okay you can withdraw. I make a withdraw request wait a couple of days and then nothing, it is declined. They say i have to send then skrill ID and email. Okay no bad i send then that. Three days after,today it was declined again. Every time i write to them Every worker tells me some other story, like okay we are sory we Will check why is this happening to you and so on...but nothing. I dont know who to write anymore.I dont understand, if they represent themselves as a good, reliable and safe casino how can they afford this kind of behaviour to their member? How are they planing to keep me as a player on their site after something like this?
P.s.i attached photos that show my to declined requests, one that shows my deposit and my balance.

posted on March 31, 2016.

Dear Askgamblers,

Thank you for bringing this matter to our attention.

We would like to inform Jerba that their previous withdrawal request was not approved as required documents were found missing. However, we would like to mention the fact that all required documents have been received and successfully approved as of today, March 31st.

Please note that as per our terms and conditions, withdrawal requests are reviewed every day, from Monday to Friday, within 72 hours from the moment the Member placed a withdrawal request on the Thebes Casino Account. Therefore, we kindly ask Jerba to respect the 72-hour time frame specified in our rules and to please contact us in case they have any further inquiries regarding this subject. We are confident that this case will reach a positive resolution for both parties rapidly.

Thank you for your understanding in this matter and for respecting our position and all statutes within the Thebes Casino Terms of Use.

The Thebes Casino team.

posted on April 4, 2016.

Dear @Jerba,

Did you receive your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.