All Jackpots Casino - The verification process doesn't end

RESOLVED
posted on July 10, 2014.

hi
after winning at the casino i have been asked to send copies of my id and utilty bill in order to verify my details. althought i sent these copies many times they keep asking it. for example after they received and conftimed my utility bill they now ask it again for no reason. as for copies of my passport they have already received three copies. for the first two copies they told me they weren't clear enough and for the last one they just ignored my email. there is no way to contact them since they dont reply for emails and their livechat operators cant supply you with the simple inforamtion whether they have received these copies or not. this all proceess has been lasting more than a month by now and i m gettting tired of it. please help me finish this processs and get my winning money. thank you. conscian

posted on July 13, 2014.

Hi

If you are positive that the third copy of your passport is clear enough, they are probably approving it: please wait a few days, you will be contacted with news

Keep me updated

Ciao

Roberto

posted on July 15, 2014.

well, it seems to me that your left hand doesn't know what the right hand is doing.
i have just received an email asking me to send a copy of my utility bill after you have already
approved it on July 5th. why do you keep hassling me with your emails?
i want to further indicate that on June 8th you received the first copy of my passport and only on June 27th you wrote me back the copy wasn't clear and that you need another copy. it seems that you are trying to gain some time and do not act in transparency.

posted on July 17, 2014.

let me know your acdount number, I will have a look into it

Thanks

Roberto

posted on July 17, 2014.

my username is Iron3man

posted on July 20, 2014.

According to our records:

Your passport has been received and approved
We are still waiting for a copy of your utility bill

Can you send me the email you received confirming that the utility bill was approved?

thanks

roberto

AskGamblers
posted on July 21, 2014.

Dear @consi,
Did you get an email from casino, that your utility bill is approved? Thank you in advance.

posted on July 21, 2014.

i received several emails confirming that but the last one was sent to me on July 17th from
[email protected]
subject line: Request for documentation

"Hi Conscian,
I am happy to inform you that the copy of your utility bill was approved by our financial department."


i will be able to forward this email to your email address if you supply me one
regards
conscian

posted on July 24, 2014.

yes please, send it to robertop (AT) brightshare.com

PS change (AT) with @

posted on July 26, 2014.

i have just sent it now

posted on July 28, 2014.

That's the answer I got from Support

"This is an automatic email that is triggered as soon as the player is added to group Finance – ID reminder which he was added to this group by mistake on the 17th. However the player did receive a manual email asking for a posted utility bill. "

have you resent the utility bill?

posted on July 28, 2014.

that's not true, i have received this email many times before the 17th.
and i must say your automatic emails were the only ones i got, you simply ignored my emails...

posted on July 28, 2014.

yes, i have just sent it to you personally

AskGamblers
posted on August 1, 2014.

Dear all,
Is this issue resolved? Can we close this complaint?

AskGamblers
posted on August 5, 2014.

This complaint has been reopened upon Casino's request.