Dreams Casino - The true meaning of 'giving someone the runaround'!

RESOLVED
buffy415 United States
posted on May 31, 2016.

I requested the following payouts; $572 on 3/14, $532 on 3/15 and $2297.00 on 3/22, all using the no rules bonus. The first two SMALL payouts were approved on 3/31 and 4/20 respectively. Although they were requested a day apart, it took 20 EXTRA days to approve the second one. The third and largest payout still had not approved.

On 4/6, I received an email from my 'VIP Manager' saying that there is a new FASTER way to get payouts and the processing time is only 4-7 banking days. I sent my card info on 4/14 and said apply it to all my pending payouts.

After multiple email exchanges, I got extremely frustrated as the VIP Managers repeatedly gave me incomplete, vague, and inconsistent information; usually about only one payout despite requesting status on all 3 since they were requested in a 1 week time span. Finally, on 5/4, i broke everything down using an Excel table, spelling everything out to eliminate all of the apparent confusion. In response, the VIP Managers AND the live agent gave me a lecture about being patient, that there were delays, etc. At NO time did I ever say I wanted the money faster, I simply wanted RELIABLE, ACCURATE, and CONSISTENT information. I was , of course, reassurred that the money was on its way.

I received the first two payments (together), who knows why they were combined...on 5/14. The last payout still had not been sent to the processor. Finally, I get an email this weekend saying that there is a problem with the debit card processor and that the casino wants my wire transfer information (which they have on file BTW).

Please help i am really at my wits end. I have PDF's of the conversations, which i cannot attach.

AskGamblers
posted on June 4, 2016.

Dear @buffy415,

Please let us know if there's some update on your issue.

posted on June 6, 2016.

Hi buffy415--

I'm sorry for the delays and frustrations with this, as well as for my slow reply.

I'll be looking into this, first thing in the morning--now that I'm involved, I'm certain this will be resolved quickly.

I'll be back with an update, later in the day.

All the best,

Tawni

buffy415 United States
posted on June 7, 2016.

I was contacted 4 days ago by the processing center after reaching out to them directly. The money was sent via FedEx overnight and was delivered today. Fast, simple, no drama. The fact that the money was overnighted tells me that the 2 months it takes to get the money is mostly BS. The VIP Managers still have not contacted me or followed up. Their premier service is a complete joke.

AskGamblers
posted on June 7, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.