SpinEmpire Casino - Problem with unfairly increased bonus wager

RESOLVED
Serprim Netherlands
posted on April 28, 2016.

Hi.I have this problem,did Deposit 30 euros got the 50% bonus and 25 free spins in the slot Online Slot Jimi Hendrix™.After losing all the cash I had including 25 free spins after playing them I gained the exact amount I do not remember but there are about 8 euros.After playing a little more in that slot changed in General won 120 euros by writing to the support service I explained how much I needed to wager the bonus to which I replied that at the moment I have no active bonuses(chat history not saved).Before he got to 100 Euro wanted to put a conclusion but I refused saying that on balance insufficient funds,I contacted support where I was told that I have a bonus 3990 euros,I asked from where such a wager came from they told me that I for 25 slot spins in the Online Slot Jimi Hendrix™ has won 114 euros but this was not,I won only 8 euros.I asked them to provide me with information on a slot on my game where you can see that I won 114 euros, they refused.You take off correspondence with support.I ask You to help me deal with this problem.Thank you.

posted on April 29, 2016.

Hello Serprim,
Please specify your issue as it's pretty hard to understand actual problem.

Serprim Netherlands
posted on April 29, 2016.

The problem is that I accrued a bonus of 25 free spins from which I won 8 euros.Then in the other slots I have won another 100 euros.And the wager on the wagering requirements I set for 114 euros why?After all free free spins I won only 8 euros.

posted on April 29, 2016.

€114 was the total win from Free Spin bonus and wager applied accordingly. There is no issue here at all.

Serprim Netherlands
posted on April 29, 2016.

I played 25 free spins won 8 euros,free spins was over € 8 switched to my bonus balance and I started playing on the 8 euros and won the 100 and only after that I put a wager on a General amount,and should put a wager on winnings from free spins which was 8 euros and not 114

posted on April 29, 2016.

I have forwarded all evidence to askgamblers and this case will be closed soon.
As I stated above, total win from playing with 25 Free Spins was €114

Serprim Netherlands
posted on April 30, 2016.

Can you answer me why I can't withdraw winnings to skrill wallet???Deposit I did with him,why?

AskGamblers
posted on April 30, 2016.

Dear @Serprim,

When you claim free spins for Jimi Hendrix slot there is a wagering requirements that you need to fulfill, you won 114 euros from free spins, but this is a not real money until you finish wagering requirements which in this case is 3990. AskGamblers Complaints Team can confirm this upon evidence provided by SpinEmire Casino management. Also can you please explain what 8 euros you referring to?

I hope we successfully explained what happened in this case.

Serprim Netherlands
posted on April 30, 2016.

Yes, it's not so important I deleted my account from this not very pleasant casino after the wagering I started to refuse withdrawal on skrill,pull processing,in short I don't even want to know about this casino.Thank you that responded

AskGamblers
posted on April 30, 2016.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. Thank you all for your cooperation.