Hotstripe Casino - Doesn't pay my winnings

RESOLVED
posted on December 1, 2015.

this casino doesn't pay what's owned to me and doesn't give me any explanation.
i used a free bonus and after fulfilling all the conditions,i made a required deposit before asking for a withdrawal.
i went through the verification process too.
i have sent many mails to the casino and in one dated october,15th,they told me
payment was sent
take anywhere from 2-10 business days for wires
[email protected]
and for all the other mails i sent,i always got the same answer
thanks for your email.your email is important to us you will get a response with 24 hours
thank you for your help

posted on December 2, 2015.

What email address did you use for your account?

AskGamblers
posted on December 2, 2015.

Player's last post was removed because it contained personal information.

AskGamblers
posted on December 2, 2015.

We have sent the info regarding player's email address to the casino's management.

posted on December 3, 2015.

Thansks. Sorry we havent been getting your emails. That being said looking at your account the money was returned because there was an error with your Neteller. That same amount is sitting in your cash right now if you want to try to withdraw again.

posted on December 3, 2015.

Thanks. Sorry we havent been getting your emails. That being said looking at your account the money was returned because there was an error with your Neteller. That same amount is sitting in your cash right now if you want to try to withdraw again.

posted on December 3, 2015.

i have just done the withdrawal
and here is your answer
"Money was successfully withdrawn from your gaming account.
Processing of the withdrawal will take one to two bank days."

posted on December 3, 2015.

I have received the payment on my account so the complaint is solved

AskGamblers
posted on December 4, 2015.

Based on the player's last post we consider this case as resolved and officially closed.