As you can see this casino is blacklisted and here I found out why. As per the terms and conditions: "All withdrawals are paid in installments of up to $3000, this is determined by player class" then the next relevant part "Winpalaceplay reserves the right to payout higher winnings over several weeks." So that is what I read, somehow it translates as to this, I won $3000 minus the bonus of course and requested it. $750 was approved, I re-requested the other portion of my withdrawal as read in the terms and conditions that it could be a possibility and was told by 3 different customer service reps that "I need to increase my deposit activity to receive the rest of my withdrawal." Yes I've already spent thousands at this casino and I finally win but to get the money owed they want me to deposit more money which I had been doing by the way, until I heard this non-sense. So if you win here you just pay your own withdrawal back by making deposits and losing. It's too bad because the Casino format is great, but I directly quoted terms and conditions and hardly see how that translates. Below you can see the CS agent telling me what I am reporting. There are other Casinos that pay you without this hassle and I'd advise you play with them. Bad business practices! If they would have just paid me I'm sure they would've got their money back in no time. They tell you the bad reviews are from their competitors but it's a lie. They lie to you all the way up to the point the approve 1/4 of your withdrawal then their true colors show through. If you currently gamble here I recommend STOP giving away your money. If this issue is resolved I will be happy to report it but as for now the Blacklist is appropriate.
I'll check it with our finance department and will get back to you shortly.
I was informed by the finance team that your withdrawal has been processed.
Please confirm and let us know if you need any other help
Ok, I see the $750 has been approved, I'm waiting to make sure the $2250 minus my bonus is approved. I will report when the money is received. Thank you for your prompt response to this matter.
Sure, just reply here when you get the funds.
I did get the $750 and see the other $2250 was approved. If this was the usual payout time and process without the hassle I'd rate this Casino a 10/10. I have to say I appreciate the response and fast payout. It would be nice if the 3D slots would come back to play. I'll report when the rest of the funds are received. Thanks again for your prompt attention to this matter.
Ok I received the full $2250 for a total of $3000 and I do believe in record time. A rep from the casino replied to me immediately on this forum and took care of the situation. I'd like to retract my statements about this casino. Although I'm unsure if this expedited process was due to my complaint or it's their standard business practice but either way this casino DOES NOT BELONG ON THE BLACKLIST! I got paid in record time directly to my checking account! It was 17 days from my $3000 request to the time I received the funds. Once they get 3D-Slots back up and going I highly recommend Win Palace Play! The games are fair and bonuses are decent. Comp points rack up quick with no max cash out. Thanks WPP for resolving my issue, it's much appreciated!
I am happy to hear that you've received the money.
Feel free to contact us if you need any other help.
Will do, thanks again! I'm not sure hoe to close this complaint satisfied but please request it on your end if that's what we need to do.
Winpalace Play Casino complaints
- 3 of 3 resolved
- 2 days avg response
- 1 week avg complaint life
- 834 USD avg amount
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