Supreme Play didnt payed out and blocked account!

RESOLVED
Vartyi Hungary
posted on October 23, 2013.

Hello Everyb­ody­/As­kga­mblers!

Please help! :)

This casino is blocked my account because: "I'm from Hungary"!

Supreme e-mail:

Re: account locked (Support #20293449)

Hi

We are sorry but we do not accept players from hungary any more

Thanks

Regards

Support team

supreme Play Casino

[email protected]

Askgamblers shows now too: "Players from Hungary are accepted"

And the STORY/SHOW BEGIN:(It's happened half year ago, I didnt know this site earlier):(:

I won 654.20 EUR in this casino, but Supreme is cancelled, because I played Black Jack while bonus was active!

It's true, BUT THE BONUS IS ACTIVE WHEN CASHOUT REQUITMENTS ARE MET! (It's Rival system)

I wagered more than enough (2906 eur), and after the slots playing (after the wager), I played Black Jack for fun, so I didnt want to cheat or something! (I lost some eur with the Black Jack, but it is not important, when I start the withdrawal, I have got 654 eur)

The Supreme Financial Dep. was unflexible, ununderstanding, and they didnt want to see in the details!... :(

SO the details:

I used 200 % welcome bonus, so I deposited 30 eur, so i got 60 eur, so I played with 90 eur!

I played FROM Mar 4, 09:47:27 PM TILL Mar 4, 11:36:46 PM <--- Supreme datas

I won some money (after -60 eur bonus), what Supreme is cancelled:

205344530800774 654.20 NETeller CANCELLED 5:09:57 AM

My last wagered correctly at the slot machine (till this time NO Black Jack):

205344530722339 Milk the Cash Cow 3.00 3.00 Mar 4, 22:48:10 PM

My first Black Jack playing happened on March 4, at 22:49:25 PM, with 5 $ wagered

Here you can find a Supreme answer via e-mail (WHAT IS NOT CORRECT), this answer would be better for me, coz Supreme wrote my first Black Jack hand was later, but it is not true:

------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­-------

You can see on your play history that the promo was activated on

2013-03-04 21:47:27 (server hour) and completed on 2013-03-04 23:36:46

(server hour)

You can also see blackjack bets at 2013-03-04 23:31:50 / 2013-03-04

23:31:41 / 2013-03-04 23:29:37 / 2013-03-04 23:28:06

So those bets where done during the bonus, when bonus play through was

still not completed and so under the bonus terms.

------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­------

I have checked my wagers from page to page! (This was a heavy job.):

(In Rival casinos you can see every spins (bets - spins - times)

The following data resulted from this work:

Till March 4, at 22:49:25 PM, the following wagers have occurred (according to YOUR history):

TIMES BET

322 X 3 EUR = 966 EUR wagered

142 X 2 EUR = 284 EUR wagered

49 X 1 EUR = 49 EUR wagered

964 X 1.5 EUR = 1446 EUR wagered

215 X 0.75 EUR = 161.25 EUR wagered

Total wagered: 2906.25 EUR

The wager requitments in euro: 2700 EUR

Well, my wagers were more than sufficient!


These, I wagered with slot machines WITHOUT ANY NOT ACCEPTED GAME: THIS WAS MORE THAN ENOUGH!

In Supreme bonus terms, they say nothing like that I cannot play any game after the wager!

So finally, This casino should pay! :)

Thank you for the attention!

AskGamblers
posted on November 7, 2013.

The complaint is reopened upon player's request.

Vartyi Hungary
posted on November 8, 2013.

ohh :)

You are very professional askgamblers :)

Supreme looks like is not :(

AskGamblers
posted on May 28, 2014.

This case has been reopened upon casino's request.

posted on May 28, 2014.

This player came from Hungary, which is a country that is blocked by the terms and conditions of the Casino. In addition he violated the terms and conditions, playing the 200% welcome bonus on Blackjack, which is just allowed for slots and not for table games. Players always have to read our full terms and conditions before they claim bonuses or state something in forums that our support could answer them in a second.

Vartyi Hungary
posted on May 28, 2014.

Dear Supreme! First, thank you for the quick answer. Almost 1 year spent :)
Second, Hungary wasnt blocked country for 1,5 year ago. I can prove it, and askgamblers knows it!
Third, I played Black Jack after my wagering are met with your conditions! So I didnt want to cheat or something, so I didnt violate your T and C! I DIDNT USE YOUR 200 % bonus with Black Jack!
Anyway I lost Black Jack, but again it's happened WHEN I COMPLETED YOUR 200 % BONUS WAGERING REQUITMENTS!

AskGamblers
posted on June 19, 2014.

This case has been reopened upon casino's request.

posted on June 23, 2014.

Hi there,

We are currently talking speaking with the player regarding this complaint, and will update this thread shortly.

Vartyi Hungary
posted on June 23, 2014.

Hey Everybody!

The casino offered me a deal, what i accepted!
So The problem resolved!
Thank you for the help to Askgamblers! (Mainly to Chris G.) :)