Superior Casino not paying

RESOLVED
posted on February 17, 2011.

I have been tryng to get $118.00 since I won it on their free chip on the 7th. I guess they said they had a problem with echeck to open a ewallet account that accepts us players so i have quicktender which is use y wallet on their site and all other sites. Now they told me 2-3 days then another 2-3 days the defiitly on the 16th which is today and now he says oh maybe around the 16 maybe friday!!!!! I am geting pissed off and probably all Rival players. I started closing my Rival sites and I am just waitig on payouts who basically are just holding mu money as I was ever told by the money broker they will deliberately hold your money as long as they want to now. So now how can you help Ihave ckose to 700$ out there procesed. Please help and please blacklist this site especially, they do not pay and all my info was aproved. They persons o spoke with were troy and just Robert. My account name there is ************ and e-mail is *****@********.com. There are a few more I was told I would be paid on the 18h if not I will be complying and 2 got back to 2.9.11. I think I will go back to the casino because Rivals are really getting very very bad to play!! Thank you, patriciamae1

posted on February 17, 2011.

Dear Patrica,

Your withdrawal has not been deliberately delay as your presume.

Furthermore, our accounting department and management can only be contact via email. Had you written to us directly we would have been more than glad to assist you with your case. You are welcome to write to me at [email protected] in the future.

I have reviewed your account and your withdrawal looks good for processing. As you were told the processing time can be from 2 to 10 business days, depending on your method of depositing. As you use eCheck, we need to wait for confirmation from eCheck that all your previous deposits have cleared. This can sometimes take up to 15 days.

With that said, I have sent an urgent note to our Payouts Dept. to have your withdrawal processed as soon as possible, so you don't have to wait any longer. As soon as I have confirmation I will let you know.

Best regards,

Stephen Vaughn

Superior Casino Host

posted on October 4, 2011.

Thank you for playing with Superior Casino. After reviewing your account, I see that your issue was handled in a timely manner and your cashout was processed as promised by our casino host. We'd like to thank you for making Superior Casino a destination for your gaming experience. Thank you. William Tovers