Really?

 Dear @jackflush,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

 Some updates here?

As with all eGambling operators, we at SuperCasino have to maintain certain security procedures in relation to all of our players as a license requirement. This may include, particularly for new players, a request for additional verification documentation (such as proof of identification, proof of address, etc as part of the regulations we must follow – a process called customer due diligence. Based upon the comments in your post you have sent these documents across to our support team - provided this is everything we have asked for this will allow us to process your withdrawal in line with eGambling regulations.

As published online within our main terms and conditions our withdrawal processing times include an initial period of three working days, after which we will process your funds to your requested withdrawal method. This period of three working days allow us to perform the checks necessary as part of our license requirements in relation, most importantly, to new players but also for players where we may need to update any identification documents (a process called ongoing customer due diligence). Once past this period, provided all is in order, your withdrawal is processed and will usually take approximately 1-5 working days to clear into your nominated account, depending on your chosen withdrawal method. We understand that if you have had to send in some additional documents, this may have delayed your withdrawal slightly – but provided all is in order the above withdrawal schedule would be correct. Overall it normally equates to around 4-8 working days. For existing players this initial period of checking documents may not be necessary and so the withdrawal would be processed more quickly.

Finally, without accessing your account we are not able to provide a more specific answer in regards to your contact with our support team and their comments in relation to deposit limits. However, we take responsible gambling extremely seriously at SuperCasino and adopt a proactive attitude wherever possible with our players. Therefore, the response you received regarding limits may have been triggered by something in your initial email to us, so if you can provide your username we will be glad to look into the issues you’ve raised and offer further comment.