I am writing to bring to light the telephonic conversation with James Corrie earlier.
Here are the statement of events:
1) My Laptop on which James has confirmed I do play on supercasino.com was stolen from my possession Saturday evening 24/11/12 and reported to the police crime ref no: kg5120241/12.
2) As soon as this has came to my attention on Sunday 25/11/2012, i took action and I rang Supercasino.com as well as other Organistations to where my personal information may be at risk, I informed them that my security details may be compromised as my laptop has been stolen and my information may be prone to hacking.
3) The person who I was speaking to at that time notably by the time Renee said my account was frozen so no further activity can take place. She advised me to call back on monday 26/11/2012 and to speak to James (Manager) so we can come to some sort of recourse.
I rang today (monday) morning at 9:30am, and I explained the situation to James Corrie (Customer Support Manager) told me that that £15,000 were CANCELLED TO WITHDRAWAL and my funds were apparently 'wagered' in one night and lost on my super casino account, to my shock which he offered and said 'tough' and there is nothing he can do about it. He also belittled me by saying I should have been more smarter and had a security password, as James may not be aware of there is a possibility that any type of security can be breached. I am extremely distraught by the lack of professionalism and the total negligence to MY money, and your Inadequacy to have anything in place to prevent an abuse a very large amount of your CLIENTS money.
Surely you cannot be negligent to such extent with your clients funds as they were held in YOUR account. My confidence is totally damaged with gambling on your site!!
These events in the last 24 hours has caused me alot of stress, I have not slept and has great implications on my health.
Please address this matter with the utmost urgency, you are required by your regulatory body (AGCC) to reply within 7 days.