SuperCasino - 'MISSING' £15,000 of MY MONEY!!!

As stated in our previous response, we cannot be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment. Our terms and conditions, agreed to by Mr Raja when he first joined our service, clearly state: -

“5.4. The Account will be used by You only. The User Name and Password that You choose at the time of registration, must be kept private and secure by You at all times. We accept no liability for monies or information lost due to unauthorised use of Your Account arising from improper use of Your User Name and/or Password details. It is Your responsibility to ensure that You keep Your details confidential and You are fully responsible for any misuse of Your Password. You can keep track of Your latest login and logout times from within the ‘Money Matters' area of the Website. Click on 'My Account' and then on the ‘Sessions' tab. This will help You see if anyone has accessed Your Account without Your knowledge. If You are concerned that Your Password has been disclosed to a third party You should notify Us immediately so that We may provide You with a new password. Unless caused by any negligence on Our part, any unauthorized use of Your Username and/or Password is Your sole responsibility and will be deemed as Your own use.”

In addition, our terms clearly state our complaints policy, as follows: -

“12.2. If You have any complaints about the Service(s), please contact the Customer Services department in the first instance by emailing suppor­t@j­ack­pot­247.com or by writing to the Customer Support Manager, James Corrie, at NetPlay TV Group Ltd, The Old Presbytery, Alderney, GY9 3TF within two weeks of any incident. If at any time during the complaints process you are unhappy with how Your complaint is being dealt with, You can make a complaint to the AGCC directly and they will investigate the matter in accordance with their own regulations (www.g­amb­lin­gco­ntr­ol.o­rg). The AGCC is the final arbitrator and they will always have recourse to the courts in Alderney whose decision will be binding. You can appeal any decision of the AGCC to the courts of Alderney.”

Mr Raja has followed our complaints procedure and while we hold firm to Clause 5.4 of our terms, i.e.: we cannot accept liability for the misuse of his login credentials, he has taken up his right to take the matter to the AGCC, our regulator. The AGCC has in turn approached us about the matter and we have co-operated fully with their investigation in accordance with our license requirements. It is our understanding that the AGCC has made a ruling on this case and has also decided that we are not responsible for the alleged theft of Mr Raja’s login credentials. As per the complaints policy, the AGCC remain the final arbitrator but Mr Raja has the right to appeal this decision with the courts of Alderney, which is the correct course of action to be taken should he wish to do so.

While we sympathise completely with Mr Raja’s situation we are, according to our terms and associated complaints policy, closing this complaint until such time as Mr Raja may wish to appeal our regulator’s decision on this matter.

Therefore we must, as is right and proper, now leave this matter in the hands of the police, as they are best positioned to address this alleged crime committed against Mr Raja.

nope, they didnt pay out or offer any sort of compensation. So if your ID/login ever gets theft, do not trust these guys to any sort of recourse.

 Is this issue resolved?

 Anything new here?