Super Casino - Delaying payout, asking me absurd questions!

RESOLVED
posted on March 20, 2015.

So, I sign up to this casino, assuming it was a reliable one as I see it all over my TV in the early hours.

I made a £200 deposit which was then boosted up to £800 due to a 300% welcome bonus, I then played some slots and got lucky on one of them, after completing the wagering requirements I was left with a balance of 7010, so I went to withdraw...

I then had an email asking for picture of ID, proof of address, a picture of me with today's newspaper, and screenshots of my bank transactions.... I thought this was already a bit much but I obliged. Sent all the documents, they then started asking me all sorts of irrelevant questions like where I get my money from, if I go to uni? And asking where certain amounts on my bank statement came from? This is obviously all irrelevant and an invasion of privacy, they are asking me of an Unobscured copy of a bank statement to see all my transactions for the month of March? As I blacked out all the transactions which are not relevant to them. Surely this is a bit much to ask as I have proven I made the deposit which Is all I needed to do? I am seeking legal advice on the matter.

But would advise anyone not to use these cowboys.

AskGamblers
posted on March 26, 2015.

Dear @Gracemac1012,
Any update considering your complaint? Thank you.

posted on March 26, 2015.

No still had no response from them at all! It is ridiculous how they are not paying me the money I won after everything I have sent them.

posted on March 27, 2015.

We are currently reviewing the account with our finance team and will reply back as soon as possible.

Kind Regards,

SuperCasino

posted on March 27, 2015.

How could they possibly still be reviewing the account with their finance team :/

Its a joke. Been over 3 weeks, and they still are 'reviewing the account'

posted on March 31, 2015.

We are happy to confirm that the account has been verified and as such the player's withdrawals have been processed.

Best Regards,

SuperCasino

AskGamblers
posted on April 4, 2015.

@Gracemac1012,
Did you received your winnings? Thank you.

posted on April 4, 2015.

Yes thankyou has been resolved now.