Sun Palace Casino - Strange craps action and cannot get my legit balance refunded

posted on October 26, 2015.

I downloaded their software and playing craps have all of the randomness that I would expect. Once I made a real deposit, the numbers were incredibly well timed for the casino. I stopped and requested a refund for the 50% that I still had from my deposit. Now they want lots of personal documentation that would expose me to identity theft. If I can't trust them with my small deposit, there's no way I would trust them with my personal identity documents. They gladly accepted my money without identification, but I when I try to get a portion of my money back, they erect an enormous barrier and risk circumstance, 4 days after I made my request.

posted on October 27, 2015.

Good day Mr. Martin. You recently posted a withdrawal request (on Oct. 25th) and that is the reason that you are being asked for documentation. Please refer to the terms and conditions of our site:
Please Take Note!
1. We reserve the right to request documentation prior to authorizing any withdrawal request, to verify the authenticity of the credit card information and/or the identification of the player. Any delays in providing documents will result in cashout delays.

All withdrawals require verification as to identification to ensure that you are the account holder. This is done to protect your identity and to ensure that you receive your withdrawal. Please contact Security at Sun Palace and respond to their emails so that this matter can be attended to. Thank you.

posted on October 28, 2015.

Nonsense. You can demand whatever you want to demand. My personal financial information is non of your business. You gladly accepted my credit card without any identification documentation but you put up these obstacles to return the money that belongs to me.

So you ripped me off for $50 with your questionable casino, but at least I can warn others before they get ripped off by you. My bank has a concern about your fraudulent use of a misleading descriptor and I suspect that your access to funds will be curtailed because of your bad practices.

posted on October 28, 2015.

Good day Mr. Martin. The Security team has informed me that they have received your email and are working on your request. Thank you.

posted on October 30, 2015.

Still no money and I never expected it anyway from these people.

posted on October 30, 2015.

Good day Mr. Martin. As per your request, we refunded your $50.00 deposit to your credit card a couple days ago. You will see this on your credit card when the card company posts it. Thank you.

posted on November 3, 2015.

Dear @jmvapa,

Are you satisfied with the casino's last response, can we close this case as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

posted on November 5, 2015.

I was provided a full refund to my credit card and I appreciate the resolution of this matter.

Thank you

posted on November 6, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.