LeoVegas Casino - Still waiting for payment after 7 days no email reply!!

RESOLVED
posted on January 22, 2016.

I withdrew £210 last week, I sent in all of the documents required for verification and my account was blocked!
I have contacted Leo on plenty of occasions and have just been brushed off each time being told it is being dealt with by the right department.
I have had no answer as to why I haven't received my money nor to why my account has been blocked?
So frustrating I would just like a response to what is going on and where my money is?

posted on January 23, 2016.

Apparently the reason they have now refused to pay out is I closed my last account due to gambling addiction. Load of rubbish! Quick enough to take the money you deposit mind!!

posted on January 25, 2016.

We have contacted the player to explain the situation in detail.

AskGamblers
posted on January 29, 2016.

Dear @Kaytay,

Any update regarding your complaint? Thank you.

posted on January 29, 2016.

Hi, they have mailed me saying that the decision is final and they will not be paying out as I closed a previous accoun in my maiden name due to self exclusion

AskGamblers
posted on February 2, 2016.

We have been provided with the valid evidence on behalf management of LeoVegas Casino which clearly shows multiple accounts had been opened by the player. More over, player marked himself/herself as self excluded at both accounts and casino provided evidence of the refunded deposit.

Based on the above we consider the actions applied in this particular case by LeoVegas Casino as justified and in total compliance with their Terms and Conditions section #1.14
1.14 If You open or attempt to open more than one account, for whatever reason, LeoVegas may block or close any or all of Your accounts at its discretion. LeoVegas also reserves the right to withhold any deposits or winnings upon the discovery of duplicate or multiple accounts at its sole discretion. Should LeoVegas decide to leave one account open, it will be the first account that You opened with LeoVegas, to which Your remaining deposits, if any, will be transferred. LeoVegas will deduct an administrative fee of 10% (minimum €30) for every account You have opened as well as any other deductions that may apply in accordance with these T&C.

Furthermore, if you attempt to open any additional account after your original account had been closed for the reason of gambling addiction, any funds held in your additional account/s will be immediately forfeited and no winnings shall be paid out under any circumstance.

We would like to remind player that further assistance on this case could be requested by the official regulatory body for LeoVegas Casino.

The case is Resolved and officially closed.